Overview
On Site
USD 26.00 - 27.00 per hour
Full Time
Skills
Phone Support
Cabling
Communication
Cost Reduction
FOCUS
Computer Hardware
SLA
Customer Service
Project Management
Performance Management
Preventive Maintenance
Computer Networking
Wireless Communication
Healthcare Information Technology
Help Desk
Root Cause Analysis
Hardware Troubleshooting
Software Troubleshooting
RP
HP
Sales
Printers
TM
VMware Infrastructure
VI
EMV
Integrated Circuit
Microsoft Windows
Retail
Oracle
Statistical Process Control
Dell
Thin Client
DOS
DOM
Tablet
Cisco
Routers
Switches
Meraki
Issue Tracking
ServiceNow
Marimba
VNC
Network
Point Of Sale
Splunk
SQL
JIRA
Confluence
Microsoft
Technical Writing
Knowledge Base
Microsoft Excel
Job Details
Description
Retail Equipment Installation, is currently seeking 2 Systems Analyst - I (SA-I) to support a team related to chronic store health initiatives and provide phone support, and contact stores with basic triage troubleshooting support and communicating with Store operations, Store managers, baristas, vendors, and cross functional teams related to HW, SW, and Network Wifi/Cabling/Access connectivity support. Providing strong communication of what they can support or what will be escalated and next steps. Strong follow up is required to ensure issues have been resolved. Many IT projects can disrupt store operations and this team will identify those incidents and take a deeper dive in understanding those underlying issues related to Hardware, Software, and Network connectivity issues. Working with Store Operations and Store employees to understand issues that are disrupting stores. Identifying events and potential root cause analysis to determine if issues are isolated or potential to impact other stores. Trying to a get ahead of issues before they escalate and learning trends and impact to proactively target chronic issues and calling stores for in-depth investigation. They are still working out ways to measure performance with metrics. The goal is to measure impact and cost savings, that could loss in sales or profits in operations. Building a team that have specific strengths and emphasis related to Retail and POS HW, SW, and Network related troubleshooting experience. Subject matter experts that focus on HW troubleshooting, another focused on SW troubleshooting and a third focused on network troubleshooting or a combination of all three but strong emphasis in one of the categories. Utilizing individual strengths to cross train others on the team to make everyone well rounded. Triaging issues, troubleshooting and working with vendors, hardware suppliers, and escalating issues with internal cross functional teams. Collaborating and following up with stores on status updates until incidents or issues are resolved. Making recommendations for resolution to reduce chronic issues happening to other stores. Following up on issues related to SLA requirements. Assist with processes and operational improvements. Gathers and documents chaotic events impacting stores. Excellent customer service and responsiveness to solve problems (Triage & troubleshooting) and escalate issues with cross functional teams when necessary to propose solution options. The work Schedule is (Monday-Friday) standard hours (8-5pm) Ideal candidates will have both Field support, Helpdesk experience in support capacity, and basic Network hardwire and Wi-Fi connectivity troubleshooting experience for this role. They will be using ServiceNow ticketing systems, so experience using this tool, would be extremely beneficial to hit the ground running. They will be Supporting Stores with installations via phone related to HW, SW, and Network issues.
Skills
troubleshooting, root cause analysis, hardware troubleshooting, software troubleshooting, Analysis, help desk support
Top Skills Details
troubleshooting,root cause analysis,hardware troubleshooting,software troubleshooting
Additional Skills & Qualifications
TECHNOLOGY SUPPORTING (They will train - but hopefully they meet the top 3 skills required - to adapt much faster to role) - Supporting all the new stores IT Equipment installations - Eliminating Wave registers, and moving towards HP RP9, HP EliotOne 800 Point of Sales (POS) registers. - Printers: Epson TM-L90, Epson TM-88 III-VI, Bixolon SRP-300 - EMV: (chip readers/C.C. machine) - Scanners: (Honeywell Genesis, Honeywell 7580 Gen6, Honeywell Xenon - Pin Entry Device (PED): Veriphone VX820 - POS OS: Windows 10 - POS Retail SW: Oracle Simphony - Store Production Controllers (SPC): HW -Dell Wyse Thin Client, HPE ProLient DL20 (Gen: 9,10) - DriveThru equipment & peripherals: Drive Thru Display Order Screen (DOS), Kanex pro, El Gato, AT-91 Diagnostics device, balun & associated power supplies. - Digital order manager (DOM) HW: Surface Pro 4, Aava Inari 10 Tablet. - Network HW: Cisco Routers & Switches (Meraki's) - Ticketing System: ServiceNow - Deployment Software: Marimba 8.0 -SW distributor. (Scan POS, track, log and identify software installs) - VNC - Virtual Network Connection - Remote tools for POS Endpoints. - Splunk - SQL queries - Jira, confluence, OneNote, Microsoft Teams, SharePoint - Technical documentation. Used as reference and as a KB (How to procedures, known issues, etc..) - Microsoft Excel - used to track store installs (document daily tasks, installs, close-outs, etc..) - Answering phones calls for adhoc cup labeler installations and cable runs - Supporting all that in the initial job description and validating installations (adherence to Install Playbook Guidelines)
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $26.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 16, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Retail Equipment Installation, is currently seeking 2 Systems Analyst - I (SA-I) to support a team related to chronic store health initiatives and provide phone support, and contact stores with basic triage troubleshooting support and communicating with Store operations, Store managers, baristas, vendors, and cross functional teams related to HW, SW, and Network Wifi/Cabling/Access connectivity support. Providing strong communication of what they can support or what will be escalated and next steps. Strong follow up is required to ensure issues have been resolved. Many IT projects can disrupt store operations and this team will identify those incidents and take a deeper dive in understanding those underlying issues related to Hardware, Software, and Network connectivity issues. Working with Store Operations and Store employees to understand issues that are disrupting stores. Identifying events and potential root cause analysis to determine if issues are isolated or potential to impact other stores. Trying to a get ahead of issues before they escalate and learning trends and impact to proactively target chronic issues and calling stores for in-depth investigation. They are still working out ways to measure performance with metrics. The goal is to measure impact and cost savings, that could loss in sales or profits in operations. Building a team that have specific strengths and emphasis related to Retail and POS HW, SW, and Network related troubleshooting experience. Subject matter experts that focus on HW troubleshooting, another focused on SW troubleshooting and a third focused on network troubleshooting or a combination of all three but strong emphasis in one of the categories. Utilizing individual strengths to cross train others on the team to make everyone well rounded. Triaging issues, troubleshooting and working with vendors, hardware suppliers, and escalating issues with internal cross functional teams. Collaborating and following up with stores on status updates until incidents or issues are resolved. Making recommendations for resolution to reduce chronic issues happening to other stores. Following up on issues related to SLA requirements. Assist with processes and operational improvements. Gathers and documents chaotic events impacting stores. Excellent customer service and responsiveness to solve problems (Triage & troubleshooting) and escalate issues with cross functional teams when necessary to propose solution options. The work Schedule is (Monday-Friday) standard hours (8-5pm) Ideal candidates will have both Field support, Helpdesk experience in support capacity, and basic Network hardwire and Wi-Fi connectivity troubleshooting experience for this role. They will be using ServiceNow ticketing systems, so experience using this tool, would be extremely beneficial to hit the ground running. They will be Supporting Stores with installations via phone related to HW, SW, and Network issues.
Skills
troubleshooting, root cause analysis, hardware troubleshooting, software troubleshooting, Analysis, help desk support
Top Skills Details
troubleshooting,root cause analysis,hardware troubleshooting,software troubleshooting
Additional Skills & Qualifications
TECHNOLOGY SUPPORTING (They will train - but hopefully they meet the top 3 skills required - to adapt much faster to role) - Supporting all the new stores IT Equipment installations - Eliminating Wave registers, and moving towards HP RP9, HP EliotOne 800 Point of Sales (POS) registers. - Printers: Epson TM-L90, Epson TM-88 III-VI, Bixolon SRP-300 - EMV: (chip readers/C.C. machine) - Scanners: (Honeywell Genesis, Honeywell 7580 Gen6, Honeywell Xenon - Pin Entry Device (PED): Veriphone VX820 - POS OS: Windows 10 - POS Retail SW: Oracle Simphony - Store Production Controllers (SPC): HW -Dell Wyse Thin Client, HPE ProLient DL20 (Gen: 9,10) - DriveThru equipment & peripherals: Drive Thru Display Order Screen (DOS), Kanex pro, El Gato, AT-91 Diagnostics device, balun & associated power supplies. - Digital order manager (DOM) HW: Surface Pro 4, Aava Inari 10 Tablet. - Network HW: Cisco Routers & Switches (Meraki's) - Ticketing System: ServiceNow - Deployment Software: Marimba 8.0 -SW distributor. (Scan POS, track, log and identify software installs) - VNC - Virtual Network Connection - Remote tools for POS Endpoints. - Splunk - SQL queries - Jira, confluence, OneNote, Microsoft Teams, SharePoint - Technical documentation. Used as reference and as a KB (How to procedures, known issues, etc..) - Microsoft Excel - used to track store installs (document daily tasks, installs, close-outs, etc..) - Answering phones calls for adhoc cup labeler installations and cable runs - Supporting all that in the initial job description and validating installations (adherence to Install Playbook Guidelines)
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $26.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 16, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.