UKG HCM Support Analyst

Responsibilities:

• Providing application support triage and solutions
• Identifying opportunities for improvement with our HCM technologies
• Partnering with the HR and Payroll teams to understand their business processes, assess end-user needs and propose system features and enhancements for increased efficiency and effectiveness
• Gathering and documenting business requirements, create business process documentation including current and future state diagrams, identify solution gaps and design solutions, create training materials, test plans and end user documentation
• Utilizing HCM application knowledge and expertise to recommend solutions that meet business requirements and align with corporate strategic initiatives
• Minor report design, development, implementation, and support of BI reports
• Applying best practices and development standards, including change management
• Analysis of integrations, data conversion and solution architecture
• Timeclock support, working with central payroll and onsite divisional resources
• Knowledge of time and attendance, scheduling solutions
• Applying and adhering to security and compliance protocols and understanding mandates such as SOX, HIPAA

Qualifications & Required Skills:

• 3-5 years of working experience as an analyst in an organization where UKG (or similar) is the system of record
• A degree or diploma in the field of computer science or related areas

Preferred Skills:

• Project Management
• User Experience Design (UX)
• Cognos BI or Power BI reporting platforms
• Relational databases & tools
• SharePoint / Office 365