Business Analyst (SSA)

Description

Founded in 2003, IT Concepts' core values - customer-centricity, teamwork, driven to deliver, innovation, and integrity - ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts Inc. (ITC) is seeking a well-qualified experienced Business Analyst to join our team in support of our Social Security Administration client in Woodlawn, Maryland. Be a part of our team in support of cutting-edge enterprise applications, portal and dashboard initiatives across various government agencies that improve service delivery. Duties include providing support the customer by creating business process documents, flow diagrams, management reports, briefings, and organizing and optimizing repositories. Experience with Management Information (MI) and strategic planning data is a plus!

Location: This position will be performed in a hybrid working environment to include 3 days onsite in Woodlawn, MD.

Responsibilities:

Meetings:

• Schedule, plan, coordinate, and attend project and staff meetings to include inviting necessary participants, reservation of conference meeting areas, and set up for conference calls with multiple participants.
• Develop charts and presentations using MS Visio and PowerPoint.
• Summarize each meeting in accordance with the monthly status report requirement, to include key decisions, timelines, and any necessary action items.
  

Business Processes:

• Communicate with internal and external workgroups related to project activities.
• Assist in developing business process documents and other Systems Development Life Cycle (SDLC) artifacts. Familiarity with AGILE methodology and Waterfall methodology highly preferred.
• Maintain project, problem reporting, workgroup, or other group mailboxes.
• Perform research to include gathering and analyzing data and information necessary to understand and describe various business processes; identify issues or problems; and assist with solutions and recommendations.
• Review technical and business process documents and provide substantive comments.
• Develop, compile, and analyze strategic planning data from multiple sources to support decision-making.
• Perform data analysis, measurement reporting, and statistical analysis.

Requirements

• 8 years of experience performing analysis for systems that cross multiple components and impact multiple systems

• Bachelor's Degree
• 8 years of relevant work experience as a Business /Requirements Analyst in requirements gathering documentation, process flow and process modeling
• Working knowledge of SDLC methodologies (such as Agile and Waterfall models)
• 3 years of experience in developing use cases, functional specifications, and detailed design documents
• 3 years of experience in documenting meeting minutes and conducting presentations/training sessions
• Proficient in MS Office, MS Visio, and SharePoint
• Experience leading projects or Project Management

Preferred Skills:

• Experience performing user analysis for systems that impact a large number of users that includes the following skills;
• Experience providing business process guidance
• Experience participating in project meetings, conference calls, or workgroup discussions, and summarizing notes and action items
• Experience analyzing and responding to inquiries
• Strong communication (written and oral) skills, interpersonal skills, and organization skills
• Ability to learn new tasks and subject matter
• Ability to prioritize tasks and assure deadlines are met
• Experience working in a fast-paced environment
• Ability to analyze and assimilate information
• Strong attention to detail
• Interviewing skills
• Analytical skills
• Observational skills
• Prior SSA experience is a plus

Clearance:

Ability to obtain and maintain a Public Trust clearance

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner - Mid-Size Companies, Companies Owned by People of Color; Department of Labor's HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer great benefits - Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Theft Protection, Legal Resources Coverage, 401(k) with company matching with NO vesting period. ITC Health benefits have a $0 premium for certain plans for eligible employees.

We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

ITC maintains a strong commitment to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As a part of our VEVRAA compliance efforts, ITC has established an affirmative action plan that outlines our commitment to the recruitment, hiring, and advancement of protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary, and it will not impact your eligibility for employment.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Positions- Please click on the: "Apply for this Job" button at the bottom of this Job Description or the button at the top: "Application." Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to consider you for a position. If you need alternative application methods, please email and request assistance.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email #itccareers