CCaaS Implementation Engineer

  • Costa Mesa, CA
  • Posted 15 hours ago | Updated 8 hours ago

Overview

On Site
Compensation information provided in the description
Contract - W2

Skills

Innovation
Legal
Business Operations
AIM
Scratch
Health Insurance
Enterprise Software
Artificial Intelligence
Customer Relationship Management (CRM)
Management
Workflow
Marketing
Sales
Amazon Web Services
Python
TypeScript
Terraform
Kubernetes
Docker
Genetics
Authorization
Law
LOS
Recruiting

Job Details

Replace a legacy CCaaS into Amazon Connect with a profitable law firm that's investing to become technology first

This Jobot Consulting Job is hosted by: Charles Simmons
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $75 - $120 per hour

A bit about us:

Premier personal injury law firm in Orange County, committed to excellence and innovation. As we evolve, we are integrating AI-driven solutions to enhance client services, streamline legal processes, and optimize our business operations. We aim to be among the first law firms built from the ground up with AI at its core.

Why join us?
  • Flexibility to work on site, hybrid, or remote from anywhere in the US
  • Competitive hourly rate with potential to convert to salary if a long term fit is determined
  • Lead a business critical implementation from scratch using the latest and greatest technology
  • Comprehensive health insurance options for individuals and families if W-2 contract, option for independent consulting for direct contractors


Job Details

The purpose of this role is to take point on designing finishing details to an enterprise solution implementing Amazon Connect as the primary CCaaS to replace an existing production environment. Leveraging the latest features in AI for voice and text, while integrating into modern CRM and Case Management tools for a more efficient, cohesive workflow between Marketing, Sales, and Operations of the business.

Must Have:
  • Expert with Amazon Connect, and CCaaS from both a solutions engineering and hands on implementation perspective

Nice to Have:
  • Python, TypeScript
  • Terraform, Kubernetes (EKS), Docker


Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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