Insurance Specialist Customer Service Representative

Immediate need for a talented Insurance Specialist Customer Service Representative. This is a 08- 12+ Months Contract opportunity with long-term potential and is located in Fort Washington, Pennsylvania (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-70660

Pay Range: $25 - $30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Respond promptly and professionally to incoming telephone calls, chats, and tickets.
• Assist with order problems, exchanges, edits, and tracking.
• Develop a knowledge of insurance products, services, etc., and effectively convey this information to customers.
• Understand and resolve compliance issues in accordance with policies and procedures.
• Be an active team member and support overall teamwork and morale.
• Adhere to all established procedures, policies, and safety rules.
• Maintain established performance levels.
• Provide superb customer service and professionalism with a strong ability to diffuse customer concerns.
• Evaluate individual customers' needs and propose additional insurance products based on personal and business needs.
• Reconcile client payments against the policy administration system.
• Maintain customer records by updating account or policy information.

Key Requirements and Technology Experience:

• Skills-Property and casualty experience,Umbrella policies/ umbrella coverage and Commercial insurance.
• Three to five years of experience in personal insurance background working with umbrella coverages.
• Demonstrated relationship-building skills evaluating individual insurance needs and offering appropriate products/solutions relating to personal lines of umbrella coverage.
• Prior experience working in a call center environment.
• Demonstrated skills and abilities to be purposeful and solve complex issues.
• Experience with CRM Customer Relationship Management System preferred.
• Possess excellent written communication skills for customer correspondence; able to speak broadly and question customers' needs.
• Ability to identify process efficiencies and manage daily activities in a thorough and accurate fashion.
• College degree preferred, or equivalent years of industry experience with a high school diploma.

Our client is a leading financial services Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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