Overview
On Site
USD 50.00 per hour
Full Time
Skills
Recruiting
Retail
Audiovisual
FOCUS
Application Support
Enterprise Software
Knowledge Transfer
Incident Management
Workflow
Debugging
Production Support
Business Process
Estimating
Corrective And Preventive Action
Customer Service
ROOT
Problem Solving
System Administration
Promotions
Quality Control
Acceptance Testing
Technical Support
SAP BASIS
Network
Database
Reporting
Presentations
Enterprise Architecture
Performance Metrics
Continuous Improvement
Change Management
Finance
Test Cases
Documentation
Facilitation
Training
Job Details
Date Posted: 06/23/2025
Hiring Organization: Rose International
Position Number: 484522
Industry: Retail
Job Title: Application Support
Job Location: San Jose, CA, USA, 95111
Work Model: Onsite
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 50.00
Max Hourly Rate($): 58.00
Must Have Skills/Attributes: Change Management, Documentation, Quality Control (QC)
Experience Desired: Audio Visual Engineering (3+ yrs)
Required Minimum Education: High School Diploma or equivalent
Job Description
The primary focus of the IT Application Support Analyst is to ensure world class operations of enterprise applications that support critical business processes. Provides subject matter expertise on the operation of the Enterprise Application modules, carry out service requests as submitted by our Customers, resolve process and/or system issues and provides education on Enterprise Application features. Support Analysts will be involved in projects that implement new features or functionality with the goal to ensure post launch supportability. Tasks would include providing design expertise, creating a post launch support plan, ensuring proper documentation, prepare system environments, and ensure knowledge transfer among team members.
Responsibilities
Monitors and maintains operational readiness of EA system and provides 24/7 support on as needed basis.
Provide Level 2 Incident Management support for the EA modules with a goal of meeting Business service levels. Take ownership of critical issues, enlist proper representation from other IT support terms and drive towards resolution.
Resolve EA functional errors as identified by Business Partners; includes reviewing business process and EA document workflows to identify cause and recommend corrective actions.
Debug and resolve production support or business process issues, including time estimates for corrective action, in order to meet the customer service level agreements. Includes identifying root cause and reporting of problem resolution.
Meet with Business Partners to gather information and prioritize reported defects for submission to Development for resolution
Identify opportunities for system enhancements that will deliver enhanced functionality and/or simplify system administration
Develop and refine work plans for changes (including defects fixes, enhancements and/or configuration changes) to EA. Configure and test changes to system. Coordinate for the promotion of code/configuration changes to the production environment after Quality Control and User Acceptance sign-off.
Work with other IT support teams to resolve infrastructure related problems (i.e. Basis, Network, Database) where appropriate
Ensure proper operational monitoring and reporting to ensure 24x7 availability of our enterprise systems. Take action when issues are reported.
Perform Service requests as requested by Business Partners
Provide financial functional expertise, guidance, presentation, and instruction on EA products to the business units and users
Maintain support documentation
Gather and analyze performance metrics to support continuous improvement for Change Management
For finance related projects, drives the plan to ensure that new features and functionality are supported by the team upon go live. Key deliverables include the creation of a steady state support plan, performing test cases, creating appropriate documentation, ensuring proper monitoring and the facilitation of team cross training sessions.
Perform off-hours support on occasion and act as an on-call escalation point for priority issues
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 484522
Industry: Retail
Job Title: Application Support
Job Location: San Jose, CA, USA, 95111
Work Model: Onsite
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 50.00
Max Hourly Rate($): 58.00
Must Have Skills/Attributes: Change Management, Documentation, Quality Control (QC)
Experience Desired: Audio Visual Engineering (3+ yrs)
Required Minimum Education: High School Diploma or equivalent
Job Description
The primary focus of the IT Application Support Analyst is to ensure world class operations of enterprise applications that support critical business processes. Provides subject matter expertise on the operation of the Enterprise Application modules, carry out service requests as submitted by our Customers, resolve process and/or system issues and provides education on Enterprise Application features. Support Analysts will be involved in projects that implement new features or functionality with the goal to ensure post launch supportability. Tasks would include providing design expertise, creating a post launch support plan, ensuring proper documentation, prepare system environments, and ensure knowledge transfer among team members.
Responsibilities
Monitors and maintains operational readiness of EA system and provides 24/7 support on as needed basis.
Provide Level 2 Incident Management support for the EA modules with a goal of meeting Business service levels. Take ownership of critical issues, enlist proper representation from other IT support terms and drive towards resolution.
Resolve EA functional errors as identified by Business Partners; includes reviewing business process and EA document workflows to identify cause and recommend corrective actions.
Debug and resolve production support or business process issues, including time estimates for corrective action, in order to meet the customer service level agreements. Includes identifying root cause and reporting of problem resolution.
Meet with Business Partners to gather information and prioritize reported defects for submission to Development for resolution
Identify opportunities for system enhancements that will deliver enhanced functionality and/or simplify system administration
Develop and refine work plans for changes (including defects fixes, enhancements and/or configuration changes) to EA. Configure and test changes to system. Coordinate for the promotion of code/configuration changes to the production environment after Quality Control and User Acceptance sign-off.
Work with other IT support teams to resolve infrastructure related problems (i.e. Basis, Network, Database) where appropriate
Ensure proper operational monitoring and reporting to ensure 24x7 availability of our enterprise systems. Take action when issues are reported.
Perform Service requests as requested by Business Partners
Provide financial functional expertise, guidance, presentation, and instruction on EA products to the business units and users
Maintain support documentation
Gather and analyze performance metrics to support continuous improvement for Change Management
For finance related projects, drives the plan to ensure that new features and functionality are supported by the team upon go live. Key deliverables include the creation of a steady state support plan, performing test cases, creating appropriate documentation, ensuring proper monitoring and the facilitation of team cross training sessions.
Perform off-hours support on occasion and act as an on-call escalation point for priority issues
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.