ServiceNow Technical Consultant

Location: Remote (Santa Clara, CA)

Employment Type – Contract

Job Summary:
We are seeking a highly skilled and certified Technical Consultant with hands-on experience implementing the Invicti ServiceNow Store application integrated with Application Vulnerability Response (AVR). The ideal candidate will be responsible for end-to-end implementation, configuration, and optimization of the Invicti integration within the ServiceNow platform, ensuring seamless vulnerability management workflows and compliance with security best practices.

Key Responsibilities:

• Lead the implementation of the Invicti ServiceNow Store application, ensuring alignment with client security and ITSM processes.
• Configure and customize the AVR module to support automated ingestion, triage, and remediation of application vulnerabilities.
• Integrate Invicti scan results into ServiceNow via MID Server or APIs, ensuring accurate and timely data synchronization.
• Develop and maintain custom workflows, business rules, script includes, and UI policies to support client-specific requirements.
• Collaborate with security, infrastructure, and application teams to ensure proper mapping of vulnerabilities to configuration items (CIs).
• Provide technical guidance and best practices for vulnerability lifecycle management using ServiceNow VR.
• Conduct knowledge transfer sessions and create documentation for end-users and administrators.
• Troubleshoot and resolve integration issues, ensuring high availability and performance of the solution.

Required Qualifications:

• ServiceNow VR Certification (mandatory).
• Proven experience implementing the Invicti ServiceNow Store application with AVR.
• Strong understanding of ServiceNow Security Operations (SecOps), especially Vulnerability Response and Application Vulnerability Response.
• Proficiency in JavaScript, REST APIs, and ServiceNow scripting.
• Experience with MID Server configuration, data sources, and integration troubleshooting.
• Familiarity with CVE, CWE, and vulnerability scoring systems (e.g., CVSS).
• Excellent communication and documentation skills.

Preferred Qualifications:

• Experience with other vulnerability scanners (e.g., Qualys, Tenable, Rapid7) and their ServiceNow integrations.
• ITIL Foundation Certification.
• Experience working in federal or regulated environments.