Mainframe IT Operator I

Overview

Coordinates, monitors, administers, and services technical environments. Completes implementations, carries out integration activities, and provides operational support for technical environments. Perform basic/routine tasks with narrow scope.

Responsibilities

Operational

• Identify, create, adhere to, and update applicable standards and procedures.
• Completely perform operational activities; monitors activities/equipment/systems Identify, diagnose, troubleshoot, escalate and/or resolve technical problems.
• Determine scope and resources necessary, and coordinate efforts across functional teams for problem resolution.
• Research new technologies within existing infrastructure to optimize operational processes.

System Availability

• Conduct comprehensive monitoring, troubleshooting, diagnostics, and analysis of systems/applications
• Ensure optimal performance by monitoring operational systems
• Actively participate in establishing and testing business recovery procedures, standards, and policies
• Perform routine test, configuration, environment, and preventive maintenance activities
• Ensure optimal availability and performance through systematic validation
• Document routine and complex problems and resolutions in clear and organized technical detail including problem, cause, and solution
• Perform trend analysis and capacity studies

Technical Administration

• Execute Ticket/Change requests from Service Now
• Familiar with the following monitoring applications:
  • Omegamon, TSO, ISPF, ESP (workload manager), Bluezone, HPE- Citirix applications, and Moogsoft
• Identify and create applicable clear and understandable standards and procedures within Sharepoint.
• Actively participate on project teams in the implementation of new or enhanced services
• Prepare and present complete regularly scheduled and ad hoc reports.

Communication

• Present consistent, concise, relevant, reliable, and timely information to all appropriate internal and external audiences/stakeholders through a variety of media; being able to escalate incidents as they arise to Major Incidents Management.
• Ensures accuracy of information to enable effective business decisions.
• Frame message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience.
• Seek input from audience to ensure message was accurately interpreted; modify communication if needed

Qualifications

• Associate's degree in computer science, IT, or related field strongly preferred
• Technical certifications in cloud, mainframe, CompTIA , and/or CompTIA security strongly preferred
• Ability to document and apply policies, standards and procedures
• Exposure to validating system availability and performance
• Familiarity with enterprise systems, terminal knowledge and IT terminology
• Familiarity with technical inter-relationships between software/hardware and desktop/LAN/Host systems
• Familiarity with MVS and JES2 commands
• Basic skill exercising initiative and using good judgment to make sound decisions
• Basic skill in producing desired results and achieving goals and objectives
• Basic skill supporting a global 24/7, member/customer focused services operation
• Basic verbal and written communication skills

Hours: 6:00PM - 6:00AM overnight shift schedule.
Week 1: Monday and Tuesday. Off Wednesday & Thursday. Work: Friday, Saturday, and Sunday.
Week 2: Off Monday and Tuesday. Work: Wed & Thursday. Off: Friday, Sat, and Sunday.

Holidays and Weekends required

Location: 820 Follin Lane, Vienna, VA 22180

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.