Overview
Skills
Job Details
Responsibilities:
- De-customize ServiceNow catalog items to ensure alignment with Out Of The Box (OOTB) standards.
- Utilize Catalog Builder to create and manage service catalog items.
- Design and implement workflows using Flow Designer.
- Develop and maintain decision tables to support automated decision-making processes.
- Work with ServiceNow Integration Hub, REST/SOAP web services, and APIs.
- Provide architectural solutions and design for various ServiceNow projects.
- Perform data migration and transformation within ServiceNow.
- Conduct thorough testing and validation of catalog items and workflows.
- Provide training and support to end-users and team members as needed.
Qualifications:
- Extensive experience in ITSM, ITOM, and ITAM modules.
- Strong understanding of ServiceNow architecture and design principles.
- Proficiency in designing and implementing ServiceNow solutions.
- Experience with ServiceNow Integration Hub and API integrations.
- Knowledge of data migration and transformation processes within ServiceNow.