Telecom Engineer

Overview

Hybrid
$60 - $62
Contract - W2
Contract - 12 Month(s)

Skills

Cisco Voice
VOIP
Cisco Unified Communications Manager/CUCM
UCCX/ UCCE/ WxCCE

Job Details

Immediate need for a talented Telecom Engineer. This is a 12+months contract opportunity with long-term potential and is located in Charlotte, NC / Raleigh NC / Cincinnati, OH (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-81126

Pay Range: $60 - $62/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • Voice Infrastructure Management: Design, configure, and maintain Cisco voice infrastructure including CUCM, Unity Connection, Webex, gateways, and IP phones.
  • Call Flow Engineering: Implement and support voice routing, dial plans, and call flows across enterprise sites.
  • Project Collaboration: Work closely with project managers and field technicians to support voice deployments and migrations (e.g., Avaya to Cisco transitions).
  • Issue Resolution: Troubleshoot and resolve voice-related incidents and service requests, including SME, CUCM, CMS, CUC, SRST, Analog and Client configurations.
  • Change Management: Participate in Change Approval Board (CAB) processes for voice-related work, ensuring compliance with enterprise change control standards.
  • Documentation: Maintain detailed documentation for configurations, call flows, and support procedures.
  • Design and Job Package Development: Read and create technical designs and job packages for voice infrastructure projects, ensuring clarity and accuracy for implementation teams.
  • Implementation: Perform implementation of system changes according to design standards, this could involve changes outside of normal business hours
  • Vendor Oversight: Provide technical oversight and coordination with third-party vendors to ensure quality and timely delivery of voice solutions.
  • Timeline Adherence: Manage tasks and deliverables to align with project timelines, proactively identifying risks and mitigation strategies.
  • Cross-Platform Support: Demonstrate willingness to learn and support additional voice technologies such as voice recording platforms and dispatch consoles, contributing to broader team capabilities and coverage.

Key Requirements and Technology Experience:

  • Key Skills;Cisco Voice
  • VOIP
  • Cisco Unified Communications Manager/CUCM
  • UCCX/ UCCE/ WxCCE
  • 3+ years of experience in Cisco voice engineering or telecommunications.
  • Proficiency with Cisco Unified Communications Manager (CUCM), Unity, and voice gateways (VG310, ISR).
  • Strong understanding of VoIP protocols (SIP, H.323, SCCP) and QoS principles.
  • Experience with Clients, SRST, and enterprise call flow design.
  • Familiarity with tools such as Cisco Webex Control Hub, RTMT, Wireshark, and network monitoring platforms.
  • Excellent troubleshooting and communication skills.
  • Cisco certifications such as CCNA Collaboration, CCNP Collaboration, or equivalent.
  • Experience with Avaya-to-Cisco migration projects.
  • Knowledge of enterprise change control processes and CAB participation.
  • Familiarity with telecom infrastructure in utilities or energy sectors.
  • Experience with UCCX, UCCE, or WxCCE a plus.
  • Experience with on-premises and cloud E911 systems.
  • Agile, ITIL, COMPTIA, or other technology industry certifications


Our client is a leading Utility Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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