Associate Director of Network Operations

RESPONSIBILITIES:
Kforce has a client in NYC that is seeking an Associate Director of Network Operations.

Summary:
The Associate Director of Network Operations is responsible for guiding the strategic direction, performance, and ongoing modernization of the firm's Global Network Operations. This position establishes the necessary leadership, organizational framework, and oversight to improve service reliability, operational performance, and accountability throughout the company's network operations. The ideal candidate is an experienced leader with a proven ability to transform teams through technical expertise, operational rigor, and a people-centered approach, consistently cultivating a high-performing, agile, and metrics-focused team within a culture committed to continuous improvement.

Given the expansive global network spanning 50 countries and more than 500 sites, this role requires deep technical knowledge and strong business acumen to ensure effective day-to-day operations. As a pivotal member of the network management team, the Associate Director will provide thought leadership and collaborate with engineering and architecture partners to deliver solutions aligned with business objectives. The incumbent will proactively address network challenges and risks, including capacity planning and issue identification.

Duties:
* Work in close partnership with engineering to improve observability and telemetry throughout the network infrastructure
* Lead efforts to streamline processes and introduce effective automation to boost operational performance
* Regularly assess and enhance procedures to promote strong collaboration with internal groups such as network design, cybersecurity, project management, asset management, and finance
* Act as the primary escalation contact and leadership representative during major network incidents
* Develop staff members by providing coaching, training, and managing performance

REQUIREMENTS:
* 7-10+ years of experience in the leadership, development, and management of a company's internal data communications systems
* 7-10+ years of experience working in enterprise branch networking environments, specializing in Cisco, Aruba, and Meraki wireless solutions for office settings
* 7-10+ years of experience managing all facets of network operations-including running a 24/7/365 NOC-while ensuring that activities align with organizational objectives and service standards
* 5-10 years of leadership experience overseeing teams that deploy networking devices in continuous datacenter settings or global enterprises, with deep expertise in routing, switching, load balancing, WAN optimization, and security solutions
* Strong communicator with proven experience serving both internal and external customers as a service delivery provider
* Broad expertise in designing and executing M&A Transition Service Agreements (TSAs)
* Demonstrated project management abilities through successful deployments, on-time completion of tasks, and adherence to budgets
* Adept at defining, implementing, and tracking key performance indicators (KPIs), service level agreements (SLAs), and conducting post-incident reviews (PIRs)
* Experienced in driving improvements in incident response, problem management, and root cause analysis
* Able to recognize opportunities to enhance operational alignment with industry best practices, including ITIL and ITSM frameworks, and implement process enhancements for better compliance

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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