Overview
On Site
Hybrid
USD 23.72 per hour
Full Time
Skills
Internet Security
Privacy
Customer Service
Work Ethic
Multitasking
Technical Support
Reporting
ACF2
Provisioning
Management
Database
Information Technology
Unix
Linux
Microsoft Windows
Root Cause Analysis
Corrective And Preventive Action
Help Desk
Computer Hardware
RACF
IDS
Mainframe
ProVision
Accounting
Accountability
Recovery
Payment Processing
Energy
EAS
Auditing
Presentations
Communication
Job Details
Date Posted: 08/25/2025
Hiring Organization: Rose International
Position Number: 487524
Industry: Government/Staffing
Job Title: Systems Support Tech
Job Location: Atlanta, GA, USA, 30334
Work Model: Hybrid
Work Model Details: Hybrid work schedule as per client
Shift: 9 am to 5 pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 10
Min Hourly Rate($): 23.72
Max Hourly Rate($): 23.72
Must Have Skills/Attributes: Help Desk, Multitask, RACF
Experience Desired: Prior state or federal experience (1 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
***Only qualified Systems Support Tech candidates located near the Atlanta GA area to be considered due to the position requiring an onsite presence***
Required Education:
High school diploma or GED
Required Skills:
Previous RACF experience (1 Years)
Help desk support for end users experience (3 Years)
Computer systems internet security and data privacy experience (1 Years
Proven ability to deliver great customer service experience with strong interpersonal skills and the ability to engage with and work well with people
Strong work ethic interpersonal and communication skills
Comfortable communicating in person and via phone/email with peer's management contractors and vendors
Ability to multitask in a fast-paced environment
The Systems Support Technician will report to the Ga-Gateway and RACF (Resource Access Control Facility) Security Manager. Responsibilities of this position include provisioning, managing, and troubleshooting user access for the systems, applications, and databases controlled by the Georgia Department of Human Services (CLIENT), Office of Information Technology (CLIENT) as part of the CLIENT Security team. These responsibilities extend across multiple platforms, including the Agency's mainframe applications & data using RACF and other mainframe tools, plus critical applications hosted on Unix/Linux and Microsoft Windows operating environments across multiple State of Georgia agencies, including DFCS, DCSS, and DPH. Troubleshooting includes root-cause analysis, corrective action, and user help-desk support. May install and maintain personal computer hardware and software.
Job Responsibilities:
Create RACF IDs for all CLIENT Mainframe users
Provision reset passwords and troubleshoot issues for multiple key systems for the State of Georgia agencies
Conduct periodic (normally quarterly) re-certification of all users including Ga-Gateway Uniform Accounting System (UAS) Support Tracking Accountability and Recovery System ($TARS) Electronic Payment Processing Information Control (EPPIC)
Electronic Benefits Transfer (EBT) and Energy Assistance System (EAS)
Periodically (normally 60 or 90 days) identify and remove inactive users
Enforces and communicates to system users the security policies and guidelines necessary to meet state and federal requirements for system access
Assist with the state and federal audit processes
Create and run queries to produce ad-hoc reports from application data as needed
Core Competencies:
Ability to work effectively with a diverse project team in a highly visible fast paced and changing project environment with aggressive timelines
Ability to work effectively with personnel at multiple levels of the organization
Ability to work effectively as a dedicated team member; ability to effectively and accurately communicate with other team members
Excellent oral written presentation and interpersonal communication skills
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 487524
Industry: Government/Staffing
Job Title: Systems Support Tech
Job Location: Atlanta, GA, USA, 30334
Work Model: Hybrid
Work Model Details: Hybrid work schedule as per client
Shift: 9 am to 5 pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 10
Min Hourly Rate($): 23.72
Max Hourly Rate($): 23.72
Must Have Skills/Attributes: Help Desk, Multitask, RACF
Experience Desired: Prior state or federal experience (1 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
***Only qualified Systems Support Tech candidates located near the Atlanta GA area to be considered due to the position requiring an onsite presence***
Required Education:
High school diploma or GED
Required Skills:
Previous RACF experience (1 Years)
Help desk support for end users experience (3 Years)
Computer systems internet security and data privacy experience (1 Years
Proven ability to deliver great customer service experience with strong interpersonal skills and the ability to engage with and work well with people
Strong work ethic interpersonal and communication skills
Comfortable communicating in person and via phone/email with peer's management contractors and vendors
Ability to multitask in a fast-paced environment
The Systems Support Technician will report to the Ga-Gateway and RACF (Resource Access Control Facility) Security Manager. Responsibilities of this position include provisioning, managing, and troubleshooting user access for the systems, applications, and databases controlled by the Georgia Department of Human Services (CLIENT), Office of Information Technology (CLIENT) as part of the CLIENT Security team. These responsibilities extend across multiple platforms, including the Agency's mainframe applications & data using RACF and other mainframe tools, plus critical applications hosted on Unix/Linux and Microsoft Windows operating environments across multiple State of Georgia agencies, including DFCS, DCSS, and DPH. Troubleshooting includes root-cause analysis, corrective action, and user help-desk support. May install and maintain personal computer hardware and software.
Job Responsibilities:
Create RACF IDs for all CLIENT Mainframe users
Provision reset passwords and troubleshoot issues for multiple key systems for the State of Georgia agencies
Conduct periodic (normally quarterly) re-certification of all users including Ga-Gateway Uniform Accounting System (UAS) Support Tracking Accountability and Recovery System ($TARS) Electronic Payment Processing Information Control (EPPIC)
Electronic Benefits Transfer (EBT) and Energy Assistance System (EAS)
Periodically (normally 60 or 90 days) identify and remove inactive users
Enforces and communicates to system users the security policies and guidelines necessary to meet state and federal requirements for system access
Assist with the state and federal audit processes
Create and run queries to produce ad-hoc reports from application data as needed
Core Competencies:
Ability to work effectively with a diverse project team in a highly visible fast paced and changing project environment with aggressive timelines
Ability to work effectively with personnel at multiple levels of the organization
Ability to work effectively as a dedicated team member; ability to effectively and accurately communicate with other team members
Excellent oral written presentation and interpersonal communication skills
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.