Software Operational Specialist

Overview

On Site
$40 - $50
Full Time
No Travel Required

Skills

Organizational Skills
Project Management
Product Management
Computer Science

Job Details

A globally leading technology company is looking for a detail-oriented Software Operational Specialist to streamline project workflows and optimize engineering processes. In this role, you ll guide teams through issue tracking, user study operations, and continuous improvement based on user feedback. We re seeking a strategic thinker with strong communication skills, technical know-how, and at least 2 years of experience in project or product operations. If you're passionate about driving efficiency in fast-paced environments, we invite you to apply!
Job Responsibilities:

  • Develop programs, processes and best-practice standards to guide engineering teams through issue-tracking and end-to-end project delivery.
  • Design and optimize high-level workflows for ticket management and project operations, ensuring clear priorities, timelines and stakeholder visibility.
  • Analyze reviews and user feedback about machine learning products to surface trends, drive continuous improvement and inform roadmap decisions.
  • Coordinate and execute user-study operations from planning and recruitment through data collection and insights reporting.
  • Meticulously track development progress, bug discovery, issue convergence, and testing.
  • Develop relationships with multi-functional stakeholders to ensure work is completed at quality and on time

Qualifications:

  • Bachelor s degree in Computer Science, Cognitive Science, UX design or related discipline.
  • Minimum years of experience: 2 years of experience in project management, software operations, user research, or product management.
  • Strong communication, presentation, and organizational skills. Clear and concise writing and ability to articulate project updates to executives.
  • Self-starter and critical thinker with the ability to establish priorities and work autonomously.
  • Thinking and planning strategically, results-oriented with a positive can-do attitude and a strong desire to get things done.
  • Able to thrive in a fast-paced environment.
  • Understanding of both waterfall and Agile project management methodologies.
  • Technical understanding of development tools, source control, and continuous integration build systems, e.g. Xcode, GitHub, Jenkins, and issue and project tracking software e.g., Jira.


Type: Contract
Duration: 2 months (with a possibility to extend to 6 months)
Work Location: Raleigh, NC or Seattle, WA (100% on site)
Pay range: $ 37.00 - $ 52.00 (DOE)

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About OSI Engineering, Inc.