Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
Skills
O365
Exchange Online
Proofpoint
Powershell
Active Directory
Job Details
Job Title: O365 Admin (Exchange Online) L3 Support Engineer
Location: Englewood Cliffs, NJ (Onsite)
Duration : Long-Term
Interview Mode : Video
Job Description :
Key Responsibilities:
- Provide L3-level support for Exchange Online and hybrid Exchange environments.
- Proofpoint experience is must
- Should have good experience in PowerShell and should be able to develop scripts for bulk operations.
- Troubleshoot and resolve complex issues related to mail flow, mailbox access, transport rules, and Exchange Online Protection (EOP).
- Handle escalations from L1 and L2 teams, ensuring timely resolution within SLA.
- Perform root cause analysis and implement permanent fixes for recurring issues.
- Manage and support hybrid configurations (Exchange Online + Exchange On-Prem).
- Collaborate with Microsoft support for unresolved or critical issues.
- Monitor service health, usage reports, and alerts via Microsoft 365 Admin Center.
- Assist in migration projects (e.g., Exchange On-Prem to Exchange Online).
- Maintain and update technical documentation and knowledge base articles.
- Participate in on-call rotations and provide support during critical incidents.
- SharePoint and OneDrive experience will be added advantage.
Required Skills:
- Deep understanding of Exchange Online architecture and services.
- Experience with PowerShell scripting for Exchange Online administration.
- Knowledge of Active Directory, Azure AD, and identity federation (ADFS, SSO).
- Familiarity with Microsoft 365 Security & Compliance Center.
- Strong troubleshooting skills in Outlook connectivity, OWA, MFA, and mobile device access.
- Experience with email security, SPF/DKIM/DMARC, and anti-spam/anti-phishing policies.
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