Support Specialist

Job Title: Support Specialist
Location: Fort Collins, CO (80528) / Onsite
Employment Type: 6+ Month W2 Contract (No C2C or sponsorship available)

Overview

Talent Groups is seeking Support Specialists to join one of our clients in Fort Collins. This is a great opportunity for someone reliable, detail oriented, and eager to learn. You will play a key role in supporting billers, processing payments, and helping customers navigate the company s digital platform.

Prior contact center or phone support experience is not required. What matters most is a strong work ethic, dependability, and a willingness to learn.

What You Will Do

• Respond to incoming calls, chats, and emails to help customers process payments and resolve questions.
• Make outbound calls to follow up on payment processing as needed.
• Support onboarding for new customers and ensure a smooth setup experience.
• Assist with customer retention by providing friendly, helpful service.
• Work within internal systems, including Salesforce, to document and track interactions.
• Complete repetitive but important daily tasks with consistency and accuracy.

What We Are Looking For

• Strong reliability and commitment to showing up and following through.
• Excellent communication skills and attention to detail.
• Tech savvy enough to navigate a computer and learn new systems.
• Comfortable with repetitive tasks and maintaining a steady workflow.
• Positive attitude and genuine interest in helping others.
• No prior call center or phone support experience required; training is provided.

Technical Skills

• Basic familiarity with CRM systems (Salesforce experience is a plus).
• Ability to enter and track information accurately.
• Quick learner who can adapt to internal systems and tools.

Education

• High School Diploma required; Bachelor s degree preferred.

Note: Only qualified applicants will be contacted for an interview. Talent Groups is committed to providing equal employment opportunities.