PCaaS Service Manager

Overview

Hybrid
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

PCaaS Service
DaaS
KPI
Project Management
Regulatory Compliance
Release Management
Microsoft SCCM
Continuous Improvement
Financial Forecast
IT Asset Management
IT Infrastructure Management
Embedded Systems
Budget
End-user Computing

Job Details

Job Title- PCaaS Service Manager

Location: New York (Hybrid )

Key Responsibilities:

  • Own the complete lifecycle of PCaaS services: strategy, operations, delivery, and continuous improvement.
  • Lead a team responsible for deployment, management, support, and refresh of end-user devices.
  • Develop PCaaS solutions and customize offerings to meet diverse client needs.
  • Establish and monitor KPIs, SLAs, and service metrics to ensure service quality and efficiency.
  • Manage relationships with hardware vendors and leasing partners.
  • Drive automation, process optimization, and compliance across PCaaS services.
  • Collaborate with sales and account management teams to support PCaaS presales, RFP responses, and client presentations.
  • Ensure security, compliance, and asset management best practices are embedded into all services.
  • Budget planning, P&L management, and cost optimization for the PCaaS portfolio.
  • Act as the escalation point for operational issues and major incidents.
  • Stay current with industry trends, emerging technologies, and service innovation opportunities.

Required Skills and Experience:

  • 15-20 years of experience in IT infrastructure management, device lifecycle management, or end-user computing services, with managing large-scale PCaaS or DaaS programs.
  • Expertise in endpoint management tools (Intune, SCCM, JAMF) and automation workflows.
  • Expertise in directly working with customer leadership team and managing IT and business expectations.
  • Strong vendor management experience with OEMs and service partners.
  • Deep understanding of IT asset management, security compliance, and ITIL processes.
  • Proven experience managing budgets, financial forecasting, and service profitability.

Preferred Qualifications:

  • Bachelor s degree in information technology, or related field.
  • ITIL v4 Certification; PMP or other project management certifications preferred.
  • Certifications in endpoint management technologies (Microsoft, JAMF, VMware Workspace ONE).
  • Strategic thinking with strong operational execution skills.
  • Excellent client-facing communication and stakeholder management.
  • Strong leadership, mentoring, and team-building abilities.
  • Ability to work in a fast-paced, evolving environment with tight deadlines.
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