Senior Mainframe Production Support Engineer-Sao Paulo, Brazil

Senior Mainframe Production Support Engineer

Sao Paulo, Brazil (Hybrid)

Long term Contract

Job Summary:

Qualifications

• Experienced working in production/Application support projects and following best practices for ITIL process
• Candidate should have a wide range of experience and expertise who can take ownership working closely with the client team to move forward.
• Experience in using Microsoft Excel for data comparisons & manipulation, MS Word for documentation
• Commitment to clear and timely communication with all stakeholders - including Clients, Client Service Managers, Business Analysts, IT Operations, Dev/Engineering team
• Ability to follow established Standard Operating Procedures in Production and collaborate with any teams to resolve Production issues as needed
• Ability to document bottlenecks and other issues in current Production for Engineering team to review and potentially provide long-term solutions
• Commitment to meeting tight Production turnaround SLAs, from receiving client data to completing processing and making output available in target systems and to target stakeholders
• Should have a good understanding of different Business processes like Supply Chain , Finance , Order management , Receiving etc.
• Experienced working in Service-Now Incident , Requests, Problem Management and Azure DevOps
• Expertise in understanding and writing complex DB2 queries and should have understanding of database concepts
• Should be able to understand in Cobol script code and also know Azure Dev Ops basics

Technical Skills

• JAVA, Ext JS ,
• DB2
• COBOL , python
• Github
• Service-Now reports and Dashboard creation skills
• Documentation Skills using different platforms including Confluence ,Service-Now , word etc.
• Google Cloud Platform