Overview
On Site
Full Time
Skills
.NET
SQL Tuning
Incident Management
Optimization
Stored Procedures
Data Archiving
SLA
Root Cause Analysis
Process Improvement
Roadmaps
Knowledge Base
Documentation
Offshoring
Database
Data Retention
SEI
GP
Microsoft SQL Server
Transact-SQL
IT Operations
Job Scheduling
SQL
Conflict Resolution
Problem Solving
Management
Communication
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Oracle Application Express
Apex
Job Details
Job#: 3013924
Job Description:
Role Overview
The Senior Technical Operations Analyst is responsible for ensuring the stability, performance, and governance of critical job scheduling and data processes across trustee systems in the UK and US. This role requires strong technical expertise in ActiveBatch job management, SQL optimization, and incident resolution, as well as excellent collaboration skills to work with cross-functional teams.
Key Responsibilities
ActiveBatch Job Management
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Role Overview
The Senior Technical Operations Analyst is responsible for ensuring the stability, performance, and governance of critical job scheduling and data processes across trustee systems in the UK and US. This role requires strong technical expertise in ActiveBatch job management, SQL optimization, and incident resolution, as well as excellent collaboration skills to work with cross-functional teams.
Key Responsibilities
ActiveBatch Job Management
- Monitor, troubleshoot, and optimize scheduled jobs across UK and US trustee systems.
- Lead incident response for job failures, including Snapshot Block Auto-Kill and SEI Loader processes.
- Collaborate with engineering and support teams to implement fixes and performance improvements.
- Analyze stored procedures and recommend indexing strategies to improve execution time.
- Convert legacy queries to stored procedures and align with broader tech strategy for CDO Suite.
- Maintain and enhance job logic for snapshot generation, reconciliation, and data archiving.
- Serve as primary on-call contact for critical job failures and SLA breaches.
- Coordinate with offshore teams and stakeholders to ensure timely resolution and communication.
- Document and escalate recurring issues for backlog prioritization and root cause analysis.
- Participate in Tiger Team and Stability Team scrums to review incidents and propose solutions.
- Contribute to governance meetings and roadmap planning for system upgrades and releases.
- Maintain knowledge base articles and ensure support documentation is up to date.
- Interface with cross-functional teams including product managers, offshore support, and database administrators.
- Provide technical guidance on job configuration, data retention policies, and system transitions (e.g., SEI to GP tables).
- Lead discussions on job prioritization, escalation protocols, and performance thresholds.
- ActiveBatch
- SQL Server (T-SQL, MSOLEDB)
- Proven experience in technical operations, job scheduling, and SQL development.
- Strong problem-solving skills and ability to manage critical incidents under pressure.
- Excellent communication and collaboration skills across global teams.
- Familiarity with governance processes and system stability best practices.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.