SAP Junior Technical Support Engineer

Overview

On Site
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - start date

Skills

UI
Information Technology
Network
Microsoft
Tier 1
Cloud Computing
Recruiting
Partnership
Workflow Optimization
Data Entry
Change Management
Acceptance Testing
Data Quality
Auditing
Documentation
Technical Support
Training
System Documentation
Collaboration
Finance
Policies and Procedures
System Security
Management
Issue Tracking
DevOps
Risk Management
SAP ECC
Testing
SAP HCM
Workflow
Payroll
Privacy
HIPAA
FLSA
Data Validation
Issue Resolution
Reporting
Dashboard
SAP
Microsoft Power BI
Access Control
RBAC
Conflict Resolution
Problem Solving
ROOT
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Microsoft Visio
Microsoft SharePoint
Communication
Technical Writing
User Guides
IT Security
Regulatory Compliance
NIST 800-53
FISMA
Information Security
Oracle Linux

Job Details

CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.
we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.
We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.
If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.

Roles/Responsibilities:

Key Responsibilities

System Configuration & Workflow Optimization

  • Configure and maintain SAP ECC HR modules within the SCEIS platform to support evolving business needs.
  • Recommend and implement workflow-driven solutions to reduce manual data entry and streamline HR processes.
  • Identify system capabilities and limitations to propose creative, system-based solutions for HR modernization.
  • Collaborate with HR and IT to design position-based access controls and ensure appropriate data access across roles.
  • Maintain system protocols and configuration documentation to support change management and audit readiness.

Testing & Implementation

  • Execute unit, integration, and user acceptance testing (UAT) for system changes, enhancements, and patches.
  • Support production rollouts and ensure minimal disruption to HR operations.
  • Troubleshoot and resolve system issues, escalating complex problems as needed.

Data Quality & Reporting

  • Monitor and improve data accuracy and integrity across HR systems.
  • Develop and maintain reports and dashboards using SAP tools, Excel, and Power BI.
  • Compare data across systems to identify inconsistencies and recommend corrective actions.
  • Support audit and compliance reporting requirements.

Documentation & Support

  • Create and maintain technical documentation, including configuration records, SOPs, and user guides.
  • Provide technical support to HR users and assist with training on new system features or workflows.
  • Update SharePoint and other collaboration tools with relevant system documentation and resources.

Collaboration & Communication

  • Work closely with HR, IT, and Finance departments to align system functionality with business needs.
  • Participate in cross-functional meetings to gather requirements and provide technical input on system capabilities.
  • Assist with the development of policies and procedures related to system security and data classification in alignment with NIST 800-53, FISMA, and SC InfoSec standards.

Project & Change Support

  • Contribute to HR system modernization projects by implementing technical solutions and supporting project deliverables.
  • Create and manage work requests in the ticketing system (e.g., DevOps) to track system changes and enhancements.
  • Support risk mitigation strategies and ensure compliance with IT security and development standards.

Mandatory Skill:

  1. 3+ years of experience with SAP ECC (SCEIS) HR modules, including system configuration, testing, and troubleshooting
  2. 3+ years of experience optimizing SAP HR system workflows to support automation and reduce manual processes.
  3. 3+ years of experience with HR/payroll processes, data privacy standards (e.g., HIPAA, FLSA), and regulatory compliance frameworks.
  4. 3+ years of experience in data validation, integrity monitoring, and issue resolution across HR systems.
  5. 3+ years of experience performing advanced reporting and dashboard development using SAP tools, Excel, and Power BI.
  6. 3+ years of experience with role-based access control (RBAC) and position-driven system access configuration.
  7. Strong problem-solving and troubleshooting skills, with the ability to identify root causes and implement sustainable solutions
  8. Proficient in Microsoft Office products (Word, Excel, PowerPoint, Visio) and collaborative tools (SharePoint, OneDrive, Teams)
  9. REQUIRED EDUCATION: Bachelor's or Master's Degree in a relevant field of work or equivalent work experience.

Desirable Skills:

  1. Experience with industry standard information security practices (PHI, PII)
  2. Written and verbal communication skills
  3. Experience with creating and maintaining technical documentation, including configuration records, SOPs, and user guides.
  4. Familiarity with IT security standards and compliance frameworks, including NIST 800-53, FISMA, and SC InfoSec policies.
  5. Previous experience working with State or Federal Government
  6. Understanding of IT development and implementation projects
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About CCS Global Tech