Food Safety Quality Assurance Associate Manager

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

Food Safety Quality Assurance Associate Manager

Shift: M-F 7:30am-4:30pm

Factor_ a brand of HelloFresh is seeking a Food Safety Quality Assurance Associate Manager. The FSQA Associate Manager for Manufacturing is responsible for all supporting food safety and quality assurance related internal audits in adherence with regulatory standards. The position supervises and supports the salaried FSQA Supervisors and hourly FSQA Associates. Additionally, the position supports developing, implementing, and managing food safety and quality control systems designed to ensure compliance with internal and regulatory requirements.

You Will

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• Ensure a high level of internal and external customer service. Supports investigating (and correct) internal issues and complaints relating to food safety and quality.
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• Develop, motivate, engage, coach, and inspire a team of salaried FSQA supervisors and technicians, creating a positive team dynamic that encourages all employees to provide feedback and drive change from within. Provide all employees with the necessary tools, proper training, and corrective direction.
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• Maintain accurate documentation regarding GMPs, HACCP, Holds, Calibration, standard operating procedures (SOP s) and any other FSQA requirements.
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• Coach and train FSQA employees, including Supervisors, to follow company procedures and processes, evaluate team productivity and accomplishments.
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• Initiates RCA investigations, executes pending preventive and corrective action requests (CAPA), including nonconformities from holds, internal and external audits.
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• Drive KPI improvements through a structured approach for continuous improvement.
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You Are

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• Leadership: Train and develop a large group of salaried and hourly employees
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• Performance Management: for assigned production lines.
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• Problem Solving/Analysis, results driven
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• Communication Proficiency: speak to employees with tact and diplomacy.
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• Time Management: Tracking/monitoring production and maintaining productivity.
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• Technical Capacity: Computer literacy to input information into the computer. Microsoft Office, Google sheets, Slack, and Warehouse management system (WMS) software.
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You Have

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• Associate degree or related leadership work experience
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• At least 3 years of work experience in quality assurance should be combined with a demonstrated track-record of accomplishments as an FSQA leader, and with satisfying customers in technology-driven, developing companies.
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You ll get

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• Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role
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• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
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• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
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• Tuition reimbursement for continuing education (upon 2 years of service)
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• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
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• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
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• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain
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This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

#Factor #JD1008

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

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• Europe: EUaccommodations@hellofresh.com
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• APAC: APACaccommodations@hellofresh.com
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• United States: USCandidateAccommodations@hellofresh.com
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• Canada: CAaccommodations@hellofresh.com
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