Overview
On Site
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 10 month(s)
Skills
Mainframe
Job Details
Title: Help Desk Technician
Duration: 12+ Months
Location: Nashville, Tennessee
IT Help Desk Technician responsibilities include serving as the first point of contact for customers seeking technical assistance over the phone or email and performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Customer Support for DHS Applications
- Following up with customers to ensure full resolution of issues
- Installing or changing software to fix issues
- Remotely accessing software to resolve issues
- Diagnosing problems
- Reset AD and mainframe passwords and unlock accounts
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