System Administrator

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 6 Month(s)

Skills

mobile devices
Apple devices

Job Details

NCDIT - System Administrator- Mid Level (761394)

Raleigh, NC Onsite

Either Webcam Interview or In Person

6 Months

Our client needs an excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off-boardings.

Support customers using good customer service skills including the ability to communicate with both technical and non-technical customers

Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams

Experienced in imaging and provisioning new equipment hardware & provide to customer

Experienced in supporting mobile devices

Experienced with supporting Apple devices

Use strong organizational skills to track onboarding & shipping activities based on customer requests.

Follow asset management processes to ensure proper customer billing

Document work activities in ServiceNow

Testing Intune processes for Tier 3 team & providing feedback

Test upgrades and software changes

Install software following security & internal processes

Troubleshoot customer issues

Provide instruction while troubleshooting for remote customers

Assist with developing team processes & knowledge base

Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust

Work with vendors on warranty cases

Collaborate with internal teams on technical issues

Work on special projects as needed

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.