IT Field Support

Job Title: IT Field Support Role
Location: Altamonte Springs, FL 32714-Onsite
South Park Circle, Orlando, FL 32819

Note: But also visit Secondary Location at Orlando, FL 32819 when needed and travel expenses are been paid for this

Key Responsibilities:
Technical Support:
Respond to user inquiries via phone, email, or in-person.
Diagnose and resolve hardware, software, and network issues.
Guide users through step-by-step solutions.

Incident Management:
Record and track incidents and service requests using a ticketing system.
Prioritize and escalate issues as necessary to ensure timely resolution.
Follow up with users to ensure issue resolution and customer satisfaction.

Maintenance and Troubleshooting:
Perform routine maintenance on computer systems and networks.
Install, configure, and update software and hardware.
Maintain and troubleshoot printers, scanners, and other peripheral devices.

Documentation:
Create and maintain documentation of IT procedures, processes, and issue resolutions.
Develop user guides and training materials.

User Training:
Provide training and guidance to users on best practices and usage of IT systems and software.
Conduct onboarding sessions for new employees on IT policies and tools.

Collaboration:
Work closely with other IT team members to resolve complex issues.
Assist in the implementation of IT projects and initiatives

Looking forward to work with you !!