Senior Service Now Leader

Overview

On Site
55 - 65
Contract - Independent
Contract - W2
Contract - 6 Month(s)
No Travel Required
Unable to Provide Sponsorship

Skills

Apache Velocity
Capacity Management
DevOps
MEAN Stack
Mentorship
Continuous Integration
Incident Management
ITIL
JavaScript
Conflict Resolution
Problem Solving
Continuous Delivery
IT Service Management
Marketing Operations
ServiceNow
Systems Design

Job Details

Job Description -

Senior Service Now Leader (ITIL, ServiceNow, JavaScript) 

F2F INTERVIEW 

Role- Onsite  St.Louis, MO No Relocation

Need 1 or 2 profiles only

Must have Linkedin

Local candidates only from Missouri with a valid Driver's License

 

Job Description –

Senior Service Now Leader (ITIL, ServiceNow, JavaScript) -Need 10 + years of experienced candidate

 

• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.

• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns

• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.

• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.

• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.

• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices.

• Practice sustainable incident response and blameless postmortems.

• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover

• Work with a global team spread across tech hubs in multiple geographies and time zones

• Share knowledge and mentor junior resources

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