Overview
Remote
On Site
Hybrid
Accepts corp to corp applications
Contract - W2
Contract - Independent
Skills
Avaya PBX
Routing
Voicemail
Salesforce.com
ServiceNow
Artificial Intelligence
Inventory
Network
Documentation
Training
PBX
WebEx
Public Sector
Migration
Cisco Unified Communications Manager
Communication
Conflict Resolution
Problem Solving
VoIP
SIP
Telephony
Computer Networking
QoS
Microsoft
Microsoft Office
Cisco Certifications
Cisco
Collaboration
CompTIA
Network+
ITIL
Job Details
Job Summary
Provide project-based technical expertise for VoIP migration, integration, and transition activities. The role focuses on migration and integration, not ongoing operations, and requires collaboration across multiple City departments.
Key Responsibilities
- Support migration from Avaya PBX to Microsoft Teams, Cisco VoIP, and Webex Calling.
- Design, configure, and validate VoIP services, including routing, voicemail, caller ID, and endpoints.
- Support Webex Contact Center and integrations with Salesforce, ServiceNow, Calabrio, and Webex AI Agent.
- Perform site walkthroughs, inventory phones, and support cutover planning and execution.
- Validate VoIP readiness, network dependencies, and desktop configurations.
- Provide cutover and post-cutover troubleshooting support.
- Develop documentation and deliver training to City staff.
- Support departmental assessments and best-fit VoIP solution selection.
Required Experience
- Hands-on experience with Cisco telephony and Microsoft Teams in migration projects.
- Experience with large-scale VoIP or PBX migration and implementation.
- Experience supporting Webex Contact Center in public-sector or large enterprise environments.
- Experience migrating from Avaya to modern VoIP platforms.
Required Qualifications
- Five (5)+ years supporting Microsoft Teams and Cisco Unified Communications.
- Strong knowledge of Teams, CUCM, and Avaya Communication Manager.
- Strong communication, problem-solving, and collaboration skills.
Skill Set
- VoIP, SIP, and enterprise telephony.
- Networking fundamentals, QoS, and security.
- Microsoft Teams and Microsoft 365 integration.
- Cisco and Avaya voice platforms.
Preferred Certifications
- Microsoft Teams Administrator Associate
- Microsoft 365 Enterprise Administrator Expert
- CCNA, CCNP, Cisco Collaboration Specialist
- AudioCodes Certified Professional (ACP)
- CompTIA Network+
- ITIL Foundation
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.