NPE Intake Analyst

Overview

On Site
Contract - Independent
Contract - 6+ Month(s)

Skills

Release
Service Request
Environment Coordination

Job Details

Amtex Systems Inc is an information technology and talent solutions company offering talent and BI consulting to the companies in US for over 25 years.

Our solutions are designed to fill resource gaps, by providing the right candidates who deliver value to the organization. Our propensity to nurture and build strong relationships with our clients helps us better understand their business demands and gives us the ability to provide services that are on time and rise above the rest.


Role Overview

The NPE Intake Analyst acts as the front door for all requests into non-production environments (Dev, QA, UAT, Performance). This role ensures that requests from project/product delivery teams (including development, IT test, business test, and performance test groups) are properly logged, validated, estimated, and routed to the right functions. The Intake Analyst provides effort, usage, and indicative cost estimates upfront, enabling delivery teams to plan effectively, while maintaining transparency through dashboards and SLA tracking.

Key Responsibilities

Request Intake & Validation

Act as the single-entry point for all NPE requests from project/product delivery teams.

Validate requests for completeness (scope, approvals, dependencies, timing).

Provide effort/usage/cost estimates to stakeholders before committing resources.

Categorize and route requests to the right owner (Environment Manager, Change Manager, Incident Manager).

Coordination & Communication

Maintain dashboards/reports on request pipeline, SLA status, and upcoming allocations.

Proactively communicate request progress, blockers, and approvals to requestors.

Work with Environment Manager for demand forecasting and scheduling feasibility.

Align with Incident Manager on access/service requests.

Required Skills & Experience

4 6 years in Release, Service Request, or Environment Coordination roles.

Experience to create jira dashboard/different metrics.

Familiarity with non-production environments and SDLC lifecycle.

Strong experience with ticketing/ITSM tools (ServiceNow, Jira, Remedy).

Ability to assess usage patterns and indicative cost implications of NPE requests.

Strong communication and stakeholder management skills, with experience supporting delivery teams.

Nice to have :-

Telecommunication experience.

Understanding of E2E flow or architecture.

If they have testing background or experience, that will help to understand E2E flow.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.