Overview
On Site
USD 31.78 - 31.78 per hour
Full Time
Skills
Project Scoping
Scripting
Testing
Articulate
Motivation
Brand
Audioconferencing
Point Of Sale
Database
Communication
Management
Microsoft Office
Supervision
GP
Regulatory Compliance
Training
FOCUS
Production Support
Payment Processing
Microsoft Word
Microsoft Excel
Documentation
Customer Service
Credit Cards
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
Day-to-Day Responsibilities: Conduct welcome calls with clients to review project scope and goals. Answer client questions and ensure access to required websites, tools, and credentials. Engage clients across different business areas and provide necessary scripts. Support clients during the development phase by addressing questions and ensuring smooth progress. When ready for transaction testing, introduce the client to a Test Analyst. Upon project completion, send a wrap-up and thank-you email.
Minimum Qualifications: Ability to articulate both verbal and written, instructions, explanations, and processes.
Basic understanding of the credit card industry
Proven documentation aptitude
Self-motivation and continued learning to keep up with changing card brand requirements
Read and understand defined parameters outlined within a documented process guide.
Oversee a daily conference call to coordinate your vendor, tester, and stakeholders throughout the project Required Knowledge:
Familiarity with POS software and its supporting technologies; software and database knowledge is a plus.
Excellent oral and written communication skills to communicate effectively to all project stakeholders and manage customers' expectations.
Working knowledge of Microsoft Office and Google for business.
Level: Works under limited supervision; works on complex assignments requiring some independent action and a high degree of initiative to resolve issues. Coordinates daily work covering multiple assignments.
Certification with GP: Clients must certify software that processes transactions through GP. This involves validating against specifications, following compliance rules, and aligning with industry verticals.
Training Approach: Begin with simpler platforms and certifications to help new hires learn the process. Focus on understanding the payment ecosystem and terminology. Reason for Opening: Increased project volume requiring additional support.
Key Concepts: Card-present vs. card-not-present transactions.
Useful experience includes: Payment industry (especially technical customer service or merchant services) Implementation manager or production support roles Familiarity with payment processing and credit card operations Preparing clients for handoff to a Test Analyst
Technical Skills: Basic proficiency in Microsoft Word and Excel (no advanced formulas required). Ability to write professional emails and update documentation as needed.
Skills
customer service, credit card processing software, credit card transaction
Pay and Benefits
The pay range for this position is $31.78 - $31.78/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 15, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Day-to-Day Responsibilities: Conduct welcome calls with clients to review project scope and goals. Answer client questions and ensure access to required websites, tools, and credentials. Engage clients across different business areas and provide necessary scripts. Support clients during the development phase by addressing questions and ensuring smooth progress. When ready for transaction testing, introduce the client to a Test Analyst. Upon project completion, send a wrap-up and thank-you email.
Minimum Qualifications: Ability to articulate both verbal and written, instructions, explanations, and processes.
Basic understanding of the credit card industry
Proven documentation aptitude
Self-motivation and continued learning to keep up with changing card brand requirements
Read and understand defined parameters outlined within a documented process guide.
Oversee a daily conference call to coordinate your vendor, tester, and stakeholders throughout the project Required Knowledge:
Familiarity with POS software and its supporting technologies; software and database knowledge is a plus.
Excellent oral and written communication skills to communicate effectively to all project stakeholders and manage customers' expectations.
Working knowledge of Microsoft Office and Google for business.
Level: Works under limited supervision; works on complex assignments requiring some independent action and a high degree of initiative to resolve issues. Coordinates daily work covering multiple assignments.
Certification with GP: Clients must certify software that processes transactions through GP. This involves validating against specifications, following compliance rules, and aligning with industry verticals.
Training Approach: Begin with simpler platforms and certifications to help new hires learn the process. Focus on understanding the payment ecosystem and terminology. Reason for Opening: Increased project volume requiring additional support.
Key Concepts: Card-present vs. card-not-present transactions.
Useful experience includes: Payment industry (especially technical customer service or merchant services) Implementation manager or production support roles Familiarity with payment processing and credit card operations Preparing clients for handoff to a Test Analyst
Technical Skills: Basic proficiency in Microsoft Word and Excel (no advanced formulas required). Ability to write professional emails and update documentation as needed.
Skills
customer service, credit card processing software, credit card transaction
Pay and Benefits
The pay range for this position is $31.78 - $31.78/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 15, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.