Overview
On Site
USD 18.00 per hour
Full Time
Skills
Recruiting
Project Management
Performance Management
Preventive Maintenance
Demonstrations
A+
Remote Support
Management
Customer Service
Client/server
Microsoft Azure
Active Directory
Analytical Skill
Problem Solving
Configuration Management
Microsoft SCCM
System Imaging
Microsoft Windows
Microsoft Office
Operating Systems
Smartphones
Issue Tracking
Service Level
Computer Hardware
Job Details
Date Posted: 04/30/2025
Hiring Organization: Rose International
Position Number: 481978
Job Title: Desktop Support
Job Location: Milwaukee, WI, USA, 53203
Work Model: Onsite
Shift: 8:00 AM - 5:00 PM
Employment Type: Temporary
Estimated Duration (In months): 8
Min Hourly Rate($): 18.00
Max Hourly Rate($): 20.00
Must Have Skills/Attributes: Active Directory, Azure, Communications, Demonstrations, Desktop Support, SCCM
Job Description
Candidates MUST be a current Wisconsin resident or willing to relocate at the candidate's own expense. This is a 100% onsite position.
Preferred Certification:
A+ Certification
Required Experience & Skills:
5 years of experience supporting end users in a corporate environment. IT schooling could be used towards experience
Desktop support
Deploying devices
On the fly device repairs
Ability to understand basic business practices
Ability to manage working in a high stress environment
Take ownership for work and initiative for requests, incidents and problems
IT Professionalism in all aspects of the position
Outstanding customer service skills and attitude
Ability to prioritize projects and customer requests
Preferred Experience & Skills:
Workstation, printer and peripheral maintenance and support skills
General understanding of Client/Server environment
Experience with Microsoft Active Directory and Azure Active Directory
Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications
Demonstrate an analytical approach to problem resolution
Familiarity with Microsoft System Center Configuration Manager (SCCM) imaging software
Responsibilities:
Provide daily support for PC hardware and software, including Windows 10, Office 365 and other enterprise applications
Participate in installing, configuring, and maintaining computer operating systems and images
Install and troubleshoot peripherals for users
Aid in troubleshooting smartphones and other related ad hoc devices
Asks appropriate probing questions to gather relevant information to aid in resolution of request
Documents, tracks and monitors client incidents and requests in ticketing system to ensure timely and accurate resolution
Sets client expectations when opening and assigning tickets and ensures all request/services are executed on time in accordance with service level agreements with the business
Prioritizes and escalates support incidents and requests based on business impact and documented guidelines
Makes recommendations to better assist end users and improve the overall efficiency of daily operating procedures
Acquires and maintains current knowledge of core hardware standards and applications, as well as new technologies/applications being introduced in order to provide technically accurate solutions to clients
Assists in special projects as needed
Participates in on call rotation
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 481978
Job Title: Desktop Support
Job Location: Milwaukee, WI, USA, 53203
Work Model: Onsite
Shift: 8:00 AM - 5:00 PM
Employment Type: Temporary
Estimated Duration (In months): 8
Min Hourly Rate($): 18.00
Max Hourly Rate($): 20.00
Must Have Skills/Attributes: Active Directory, Azure, Communications, Demonstrations, Desktop Support, SCCM
Job Description
Candidates MUST be a current Wisconsin resident or willing to relocate at the candidate's own expense. This is a 100% onsite position.
Preferred Certification:
A+ Certification
Required Experience & Skills:
5 years of experience supporting end users in a corporate environment. IT schooling could be used towards experience
Desktop support
Deploying devices
On the fly device repairs
Ability to understand basic business practices
Ability to manage working in a high stress environment
Take ownership for work and initiative for requests, incidents and problems
IT Professionalism in all aspects of the position
Outstanding customer service skills and attitude
Ability to prioritize projects and customer requests
Preferred Experience & Skills:
Workstation, printer and peripheral maintenance and support skills
General understanding of Client/Server environment
Experience with Microsoft Active Directory and Azure Active Directory
Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications
Demonstrate an analytical approach to problem resolution
Familiarity with Microsoft System Center Configuration Manager (SCCM) imaging software
Responsibilities:
Provide daily support for PC hardware and software, including Windows 10, Office 365 and other enterprise applications
Participate in installing, configuring, and maintaining computer operating systems and images
Install and troubleshoot peripherals for users
Aid in troubleshooting smartphones and other related ad hoc devices
Asks appropriate probing questions to gather relevant information to aid in resolution of request
Documents, tracks and monitors client incidents and requests in ticketing system to ensure timely and accurate resolution
Sets client expectations when opening and assigning tickets and ensures all request/services are executed on time in accordance with service level agreements with the business
Prioritizes and escalates support incidents and requests based on business impact and documented guidelines
Makes recommendations to better assist end users and improve the overall efficiency of daily operating procedures
Acquires and maintains current knowledge of core hardware standards and applications, as well as new technologies/applications being introduced in order to provide technically accurate solutions to clients
Assists in special projects as needed
Participates in on call rotation
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.