Overview
Remote
USD 28.85 - 43.00 per hour
Full Time
Skills
Repair
Preventive Maintenance
Project Management
Performance Management
Cloud Computing
Field Service
Reporting
Management
Biology
Chemistry
Science
Effective Communication
Customer Satisfaction
Mechanical Engineering
Life Insurance
Job Details
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
Position Objective:
The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance on a variety of instruments in assigned territory. The FSE positively interacts with customers to solve technical problems and identify areas to improve their work.
Essential Functions:
Provides onsite installation of instruments, upgrades, updates, repairs and preventative maintenance service
Displays professionalism, understanding, tact, fairness and technical knowledge in all customer interactions.
Achieves specified revenue targets while satisfying customer from instrument repair, installs and PM's.
Interacts with customers to offer and close the sale of service contracts and other service products.
Collaborates with internal partners to resolve customer issues and improve processes.
Follows all reporting responsibilities of Remote Service Dispatch (RSD)/Cloud 4 Service (C4S), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions.
Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
Completes Qualification & Validation Products at customer sites.
Maintains their technical competency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.
May be required to perform other related duties as required and/or assigned.
Education Requirements:
Requires a bachelor's degree in engineering, biology, chemistry or related field or equivalent work experience and knowledge.
Required Qualifications:
Minimum of 3+ years of relevant experience with related science, engineering and/or customer skills
Effective communication skills, both oral and written
Knowledge of and ability to deliver a high degree of customer satisfaction
Strong technical, electro-mechanical and laboratory knowledge
Exercises sound logic and judgment setting work priorities
Strong organizational and administrative skills
Uses effective questioning to identify customer needs
Requires minimal guidance
Participates as a positive influence to the team
Quickly adapts to change with positive and constructive feedback
Preferred Qualifications:
Masters level degree
Experience in a clinical, diagnostics and/or other regulated environment
Skills for learning and understanding IT systems and processes
Experience with related technology
Working Conditions:
Frequent travel to customer site is required and ranges from 25-75% of work time. Works both in home office as well as in a laboratory environment. Is required to lift up to 40 lbs. May be required to stand for long periods of time while performing duties. Must be able to work safely with chemicals and hazardous materials. Must be able to work overtime and flexible shifts.
Compensation and Benefits
The hourly pay range estimated for this position based in Minnesota is $28.85-$43.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
For more information on our benefits, please visit:
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
Position Objective:
The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance on a variety of instruments in assigned territory. The FSE positively interacts with customers to solve technical problems and identify areas to improve their work.
Essential Functions:
Provides onsite installation of instruments, upgrades, updates, repairs and preventative maintenance service
Displays professionalism, understanding, tact, fairness and technical knowledge in all customer interactions.
Achieves specified revenue targets while satisfying customer from instrument repair, installs and PM's.
Interacts with customers to offer and close the sale of service contracts and other service products.
Collaborates with internal partners to resolve customer issues and improve processes.
Follows all reporting responsibilities of Remote Service Dispatch (RSD)/Cloud 4 Service (C4S), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions.
Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
Completes Qualification & Validation Products at customer sites.
Maintains their technical competency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.
May be required to perform other related duties as required and/or assigned.
Education Requirements:
Requires a bachelor's degree in engineering, biology, chemistry or related field or equivalent work experience and knowledge.
Required Qualifications:
Minimum of 3+ years of relevant experience with related science, engineering and/or customer skills
Effective communication skills, both oral and written
Knowledge of and ability to deliver a high degree of customer satisfaction
Strong technical, electro-mechanical and laboratory knowledge
Exercises sound logic and judgment setting work priorities
Strong organizational and administrative skills
Uses effective questioning to identify customer needs
Requires minimal guidance
Participates as a positive influence to the team
Quickly adapts to change with positive and constructive feedback
Preferred Qualifications:
Masters level degree
Experience in a clinical, diagnostics and/or other regulated environment
Skills for learning and understanding IT systems and processes
Experience with related technology
Working Conditions:
Frequent travel to customer site is required and ranges from 25-75% of work time. Works both in home office as well as in a laboratory environment. Is required to lift up to 40 lbs. May be required to stand for long periods of time while performing duties. Must be able to work safely with chemicals and hazardous materials. Must be able to work overtime and flexible shifts.
Compensation and Benefits
The hourly pay range estimated for this position based in Minnesota is $28.85-$43.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit:
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