Overview
Skills
Job Details
Duties/Responsibilities
Provide Level 2 and Level 3 technical support for Citrix/XenApps server environments.
Monitor VDI platforms using client tools such as NetScaler and ControlUP
Support VDI End-User Sessions
Support the VDI Stack
Provide Level 2 management and technical support for virtual infrastructure.
Ensure virtual sessions are operational and stable.
Handle IT-VDI-related requests or inquiries from the client helpdesk.
Ensure all Citrix platform servers are patched and updated.
Support XenDesktop Broker with VDI monitoring and alerting.
Support Citrix/VMware applications for virtualized desktop/application delivery.
Maintain high levels of client satisfaction for supported products/solutions.
Respond to technical questions related to VDI and Citrix
Participate in client meetings and provide technical updates.
Act as a technical Subject Matter Expert within the VDI/Citrix environment.
Deploy and support core Microsoft services: AD
Use advanced testing tools.
Demonstrate strong technical experience with Citrix XenDesktop
Demonstrate strong technical experience with Citrix XenServer
Demonstrate strong technical experience with Microsoft Windows infrastructure.
Work effectively in a team environment.
Perform workflow analysis.
Collaborating on technical problem-solving with clients
Apply best practices to ensure maximum production performance.
Provide one-on-one training to team members.
Education and Certification
Bachelor s degree in technical, business, healthcare, or related field.
5+ years of professional experience supporting large-scale enterprise Windows environments, including Citrix VDI systems.