Overview
Remote
$50 - $60
Contract - W2
Contract - 6 Month(s)
No Travel Required
Skills
API
VoIP
Wireshark
Scripting
TCP/IP
Customer Engagement
Job Details
Job Title: Sprinklr Implementation Consultant Location: 100% Remote Duration: 6+ Months (with a higher possibility of extension)
(To start, likely in the 10-20 hours per week range)**
- Skills:
- Experience with Sprinklr implementations (Core)
- Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure
- Proficiency in platform configuration, system architecture, API integrations (preferred), and VoIP troubleshooting tools (e.g., Wireshark).
- Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms.
- Development experience with Groovy, JavaScript, and/or scripting for integrations is a MUST.
- Familiarity with Generative AI and Large Language Model (LLM) concepts
- Understanding of API integrations and using APIs in workflows
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.