Overview
Skills
Job Details
Certifications required if any: Service Now ITSM
Responsibilities:
Strong ServiceNow stakeholder and customer communication
Working with the process team to drive out requirements and create user stories.
Working within the Engineering team to articulate technical challenges and opportunities
Participating and contributing to workshops offering best possible solutions
Specific ITSM and ITIL experience and exposure
A strong background as a Business Analyst
A proactive attitude to development and a willingness to be active in the definition of the ITSM development with our clients
The ability to show evidence that you can work with clients, distill requirements, work in partnership with client s and engineers to deliver solutions, document, and drive signoff
Provide post implementation support and gather feedback for continuous improvement
Qualifications:
Excellent management and influencing skills full understanding and ability to lead on all ITIL processes
Able to work independently without significant supervision
Highly analytical in your approach
Actively manage application specific enhancements / defects as assigned to the BA
University Bachelor s degree in the field of computer science, business or related field with minimum of 3-5 years of business analysis and business partnership experience
Work in global teams and support global cross-functional environment partnering with internal customers.