Manager, Business Systems Analysts

Description

Our client is seeking a strategic Manager, Business Systems Analysts to lead, develop, and inspire a high-performing team of BSAs. This leader will oversee efforts to analyze, document, and enhance complex business processes and systems that support core operational objectives. The ideal candidate is a proactive and collaborative leader with a proven track record of building impactful teams, driving cross-functional alignment, and delivering scalable solutions.

Key Responsibilities

Team Leadership & Development

• Lead, mentor, and empower a team of Business Systems Analysts to achieve high performance and collaboration.
• Define team goals and KPIs aligned with organizational priorities.
• Provide continuous coaching, feedback, and professional development opportunities.
• Promote knowledge sharing, cross-training, and role coverage to strengthen team agility and resilience.

Strategic Planning & Execution

• Oversee resource planning, project prioritization, and workload management to ensure timely delivery.
• Establish and uphold best practices, tools, and documentation standards for business analysis.
• Collaborate with business stakeholders to define actionable requirements that align with strategic goals.
• Contribute to roadmap development and planning for business systems and technology initiatives.

Stakeholder Collaboration

• Serve as a trusted partner to business, engineering, QA, and PMO teams.
• Ensure BSAs maintain strong communication and collaboration with internal and external partners.
• Act as a liaison between business and technical teams, translating business needs into scalable solutions.

Operational Excellence & Governance

• Drive continuous improvement in processes, documentation, and stakeholder satisfaction.
• Ensure all business requirements, workflows, and system documentation are accurate and up to date.
• Enforce compliance with internal policies, methodologies, and best practices.
• Recommend and influence process or policy changes to enhance efficiency and team effectiveness.

Team Enablement & Accountability

• Equip BSAs to serve as subject matter experts in their respective domains.
• Set clear expectations, monitor progress, and ensure accountability for deadlines and quality standards.
• Recognize and reward contributions while addressing performance challenges promptly.
• Lead the hiring and onboarding of new team members.

Requirements

• Bachelor's Degree in Computer Science, MIS, Engineering, Math, or related discipline-or equivalent work experience.
• 7+ years of progressive experience in software development, project management, or business systems analysis.
• 3+ years in a leadership capacity managing teams of Business Systems Analysts (minimum of 3-4 direct reports).
• Experience eliciting, documenting, and validating business requirements.
• Proven ability to manage teams utilizing structured analysis, project planning, data modeling, and resource management.
• Strong background overseeing analysis and design of multi-tier business applications.
• Experience leading multidisciplinary teams across Business, Development, and QA functions.
• Expertise in enterprise application environments such as ERP, SaaS, Finance, or other back-office systems (Java, J2EE, Web Services, etc.).
• Experience with PeopleSoft Financial systems.
• Hands-on experience with Salesforce, including Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud.
• Salesforce Administrator certification and cloud certifications (AWS, Azure, or Google Cloud Platform) preferred.
• Proficiency in SQL and SOQL with the ability to write and interpret queries across relational and Salesforce databases.
• Familiarity with DB2, Oracle, or similar relational database systems.
• Demonstrated record of initiative, productivity, and managing competing priorities.
• Experience managing full project lifecycles and development cycles using tools such as MS Project, Visio, and JIRA (Subversion preferred).

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