Desk Side Support Techician (Morning Shift 7AM-5PM) - Best Peers

Overview

On Site

$40,000 - $50,000

Full Time

Skills

Desktop

SCCM

MOBILE DEVICE MANAGEMENT

ITIL

Ticketing

Windows

Patch Management

Microsoft 365

Intune

Job Details

Job Description: -

Working Shift schedule: 7.00 AM to 5.00 PM
24/7 On-cal Support

The Deskside support member should have strong technical knowledge and hands on experience on below technologies:

SCCM
Printer Server Troubleshooting
Mobile device Ad min
ITIL & Ticketing System Familiarity
Microsoft Client OS (Win10, 11)
Basic network configuration and troubleshooting (static IP, DHCP, DNS)
Microsoft 365 Support
Print and File share services
Hardware Break-fix/Replacement
Patch Management
Application installation and troubleshooting
Imaging & Device Provisioning

Detailed Job Description

Over 5 years of hands-on experience in desktop support and end-user computing.
Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting.
Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps).
Strong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot.
Experienced in using tools like SCCM, Intune, Workspace ONE, and ManageEngine for system management and remote support.
End-to-end knowledge of desktop/laptop lifecycle from build and deployment to maintenance and decommissioning.
Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting.
Comfortable with remote support tools such as RDP, TeamViewer, AnyDesk, and enterprise solutions.
Capable of documenting solutions and creating user-friendly knowledge base articles.
Work collaboratively with IT teams to maintain a stable and efficient desktop environment.
Experienced in working in a global delivery model with strong communication, analytical, and time management skills.
Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT support.

Desirable (not mandatory): Relevant technical & process certifications:

ITIL V4 Foundations
MD-102: Endpoint Administrator
Microsoft 365 Certified: Fundamentals - MS-900

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.