Overview
On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)
Skills
self-service IVR
Omni-Channel Orchestration Routing
Genesys Cloud CX
Architect Bot Flows
Job Details
- Minimum 3-5 years of development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Hands-on experience developing Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications using Genesys Cloud CX Architect Bot Flows.
- Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menus based on customer treatment strategies.
- Thorough understanding of Genesys Framework and integration with internal and external components.
- Genesys Cloud CX certified professional in one or more focused solution areas (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)
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