Desktop Support

Overview

On Site
31 - 35
Contract - W2
Contract - 1 Year(s)
10% Travel
Unable to Provide Sponsorship

Skills

Desktop support
user support
active directory
troubleshooting
JIRA

Job Details

Our client is looking for a Desktop Support to report directly to the IIT User Support Services Manager and will be working as part of the User Support Service, USS, support team.  

 

Tasks

·        Responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT).

·        Reports directly to the IIT User Support Services Manager and will be working as part of the User Support Service, USS, support team.  

·        Responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT).

 

Knowledge, Skills and Abilities Required:

·        Able to work in a team as well as independently

·        Excellent verbal and written communication skills

 

NOTE: Candidate must be a CURRENT WI resident. No relocation allowed. This role is 100% On-site in Madison.

Location: Madison, WI
Contract: 1 year

Skills Required:

10 years of experience in the following:

·        Knowledge of computer software, operating systems, hardware and networking is required

·        Experience with Microsoft Active Directory

·        Hardware and software troubleshooting skills

·        Experienced in providing professional and courteous customer service

·        Experience with a ticketing system such as JIRA

 Skills Desired – A plus to have:

·        3+ years - Relevant work experience with Windows 10/11

·        2+ years - Work experience with OSX

·        Experience and knowledge of computer security

 

*** Rate depends on experience

*** Candidates authorized to work in the US are encouraged to apply. We can accept H1b, , TN, and other valid work visas for IT. However, we cannot accept OPT or CPT visas at this time.

*** Companies submitting candidates should only submit direct W2 employees for this position.

 

Please submit your resume by using the "URL" below

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