IT Support Engineer

IT Support Engineer

Location: Gurnee, IL

Company Overview

Our client is a global manufacturing organization in the midst of an accelerated digital transformation. Technology is a core focus for senior leadership, and they are seeking passionate professionals to elevate the enterprise technical environment.

Position Summary

As an IT Support Engineer, you will provide Tier 1 and Tier 2 technical assistance across multiple locations, delivering top-notch, deskside service especially to senior leadership. You will act as the primary escalation point for L1 staff, manage helpdesk tickets, and support IT projects including offboarding and onboarding users.

Key Responsibilities

Deliver phone, email, and inperson support for hardware, software, networking, VPN, Windows/Mac, mobile devices, and phone systems.

Install, configure, and upgrade workstations, peripherals, and applications; manage full PC lifecycle.

Provide whiteglove deskside assistance to executives, office employees, and manufacturing end users ensuring minimal downtime and superior customer experience.

Serve as escalation for L1 technicians; prioritize and resolve incidents independently.

Diagnose and troubleshoot OS, connectivity, antivirus, and peripheral issues both remotely and onsite.

Lead implementation of a new hire onboarding process and become the goto resource for onboarding support.

Maintain accurate documentation and collaborate with thirdparty vendors as needed.

Required Qualifications

2+ years providing remote and deskside support within an enterprise environment.

Demonstrated success supporting senior leadership with whiteglove service.

Handson experience with Windows administration, Active Directory, Group Policy, and MS Office Suite.

Experience onboarding new hires and supporting Google Workspace.

Proficiency in hardware troubleshooting (desktops, laptops, printers) and basic networking concepts.

Excellent verbal and written communication, customerfirst mindset, and ability to multitask.

Preferred Skills

Exposure to Mac OS support.

Familiarity with iOS/Android mobile device management.

MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.