IT Operations Manager

KHS reasonably expects to pay starting compensation for the position of Network Operations Supervisor in the range of $132,512? 172,265/ Annual

On-site Position

About us

Kern Health Systems is dedicated to improving the health status of our members through an integrated managed health care delivery system.

About the role

The IT Operations Manager is responsible for assisting the Director of Technical Operations in the development and execution of a comprehensive centralized technical analysis and technical infrastructure for the organization. The IT Operations Manager will lead a highly talented team of multi-disciplinary resources that are responsible for the physical and virtual infrastructure of the organization, including server, storage, cloud, and both data and voice network systems. The IT Operations Manager must be capable of drawing sound conclusions; interpret and follow detailed and precise written and oral instructions; prepare clear, complete and concise reports for review; supervise, evaluate, and develop (technically and professionally) assigned staff; and have the ability to work well and effectively communicate with people of within and outside the Department, including vendors, partners and contractors.

Essential Duties and Responsibilities

Leadership

• Provide leadership and management over the centralized System and Network team employed by the Company to include the review of any technical strategies, designs, and implementations, various initiatives and ensure adherence to the short and longer-term technical roadmap. This would include and not be limited to testing, scheduling and implementing, in a timely fashion, patches, updates, upgrades, and enhancements to all systems (including user systems) and networks. Establish and maintain processes and procedures to address aging/ ?end of life? technologies.
• Provide strong technical background, project management skills, and related abilities to facilitate and execute multidiscipline projects and teams in accomplishing corporate goals and objectives. Maintain responsibility for monitoring and reporting IT budgets and spend.
• Adhere to department and corporate strategy provided by Senior Leadership. This would include and not be limited to availability, performance, optimization, security, compliance and resiliency.
• Assist in the creation of department strategy through collaboration with Senior Leadership on research, planning, resource management, and reviewing technical and operational roadmaps. Identify, evaluate and recommend tools that will support optimization/automation.
• Align department and corporate strategy and lead analytics, identify or evaluate alternatives, define and implement proposed changes through process design with cause and effect on overall systems. Coordinate and collaborate with KHS resources and external vendors for procurement. Monitor and manage contract performance.
• Plan, coordinate, and monitor the progress of technology projects to ensure their ongoing alignment with business goals through collaboration with stakeholders.
• Coordinate with the Project/Technical/Resource Managers, participate in project planning and assist with project and budget schedules, planning, and tracking.
• Establish, maintain, and promote consistent methodology for standards and provide operational and analytical improvements for validation of process flows, compliance, and audits. Regularly review and update policies to address changing technology, regulatory compliance and security requirements.
• Build, manage, and energize team members with a focus on delivering business results with excellent customer service. Lead the evaluation and acceptance of technology related acquisitions that rely on and/or impact IT systems and networks.
• Provide leadership for IT in making effective and efficient use of financial resources through business and financial plans, and ability to implement standard practices in business administration, management, human resources, and GAAP.
• Ensure proper management of the teams? fiscal activities; assists in the development of budget; manages contracts; establishes and maintains procedures and systems for accurate and timely reporting on fiscal activities.
• Engage in team and department resource planning and work models, perform special projects, and other duties as assigned.
  Communication
• Establish and maintain cooperative working relationships with internal and external customers to solve operational technology issues related to systems, network, and in support of service delivery capabilities of the help desk. Collaborate with KHS departments to appreciate and address their current and forecasted needs.
• Effectively communicate questions, discrepancies, or issues to Management for immediate resolution.
• Create and establish collaborative and interactive work efforts and projects in support of business and technical configuration efforts.
• Develop tools and programs to support daily management activities ensuring that system and network changes and daily operations are implemented correctly and effectively.
• Create, implement, or support all systems and network management policies and procedures.

Technology

• Create technical policies and procedures, and work as, or with, a Project Manager on project cost, resource estimation, tasking, and timely project completion.
• Manage and continually maintain updated and tested policies, procedures and protocols for demonstrably effective Backup and Recovery, Disaster Recovery, and Business Continuity in a fashion that addresses the needs of the organization. This will include documented procedures, action plans, play books, test plans, training, communications strategies and responding to regulators on this topic.
• Manage and continuously improve the processes for the organization?s incident management system providing timely service level agreements (SLA) with internal and external departments/vendors. This would include the curation and maintenance of Service Offerings for the IT Operations Team.
• Leverage database technologies to create data analytics and reporting in order to gather, review and prepare statistical data in such a manner as to recommend operational changes using technology. For example, compiling charts, tables or graphs to demonstrate Return on Investment (ROI) or efficiency gains.
• Manage a centralized, technical infrastructure for a systems and network team that creates, modifies, and updates systems and network changes in support of operational business decisions.
• Create and establish data driven analytics oversight of the organization?s technical infrastructure and activities to ensure accurate and effective system and network operation.
• Establish, assist, or monitor technical and business audits of the technical infrastructure to ensure proper configuration, operational processing, security, or related business and technical needs.
• Ensure that system and network changes are recorded for historical purposes, integrated with the company change management system, and executed in accordance with business design and requirements.
• Manage documentation and test services over assigned functional areas to ensure successful change management to include, but not limited to, new system or application implementations, upgrades, or decommissioning.
• Analyze proposed changes of product or process design to determine effect on overall system; business impact; or human resources; and coordinates recording of modifications for change management control.
• Responsible for training staff on technology software or hardware to include, but not limited to, policies, procedures, operations, and oversight.
• In coordination with department and business leaders, analyze and elicit process improvement opportunities through software automation while assisting business disciplines to mature through standard operational practices.

Employment Standards

Education: Bachelor?s degree (master?s degree Preferred) in Computer Science, Business Management, or related field from an accredited school or equivalent required.

Experience: Six (6) years progressive experience in an operations technology leadership position for a medium to large size organization.
OR
Equivalent combination of education and experience in an operations technology leadership position for a medium to large size organization.

In depth demonstrable knowledge and experience with IT infrastructure, systems and security required.

Familiarity with industry best practices and standards. Committed to maintaining a contemporary appreciation for trends and influences that impact IT.