Overview
Hybrid
Depends on Experience
Contract - W2
Contract - Independent
Contract - 11 Month(s)
Skills
Customer Service
IBM
Mainframe
Microsoft Windows
Operating Systems
Network
RFC
SOP
Project Management
Phone Support
Job Details
Job Description:
***Crop to Crop resumes are accepted
Work Location: Hybrid. Onsite twice a month (every other Wednesday). Work schedule is Sundays through Thursdays from 11:30pm to 8:00am.
50%: Customer service skills to include phone support and ticket support.
40%: Work with monitoring tools. Knowledge of at least one mainframe computer system including related components, their configuration and function
10%: Analyze operations and arrange components into logical sequences.
- Ability to remote into systems to assist in call resolution.
- Monitors state network and state applications for completion and errors. Reports errors according to SOP s.
- Acts as an extension to the Service Desk taking after hour s calls to assist with troubles.
- Enters all calls into an internet-based tracking system, Assyst.
- Discriminates between critical and non-critical jobs and contacts programmers as necessary.
- Browse pending, ongoing, and completed RFC s, to keep a general knowledge of changes occurring, or that have been completed.
- Reports hardware problems on the IBM system. Usually I/O errors on tape drives, which must be documented into an internet-based tracking system and paper logbook. Document any other hardware problems in a similar manner.
- Checks condition codes on certain IBM jobs to be sure they have run correctly. Reports failures to IBM System Analyst.
Top 3 Skills:
- Desktop Support
- Help Desk Support
- Customer Support
Required Skills:
- Ability to follow written and oral instructions
- Ability to lift 35 lbs.
Operating Systems:
- Windows 10, Intermediate
- Microsoft Office 365, Beginner
Hardware:
- PC/Laptop, Intermediate
Desired Skills:
- Operating System
- Mainframe (application), Beginner
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