Desktop Support Specialist - $37 CTC - HYBRID

Overview

Hybrid
Depends on Experience
Contract - W2
Contract - Independent
Contract - 11 Month(s)

Skills

Customer Service
IBM
Mainframe
Microsoft Windows
Operating Systems
Network
RFC
SOP
Project Management
Phone Support

Job Details

Job Description:

***Crop to Crop resumes are accepted

Work Location: Hybrid. Onsite twice a month (every other Wednesday). Work schedule is Sundays through Thursdays from 11:30pm to 8:00am.

50%: Customer service skills to include phone support and ticket support.

40%: Work with monitoring tools. Knowledge of at least one mainframe computer system including related components, their configuration and function

10%: Analyze operations and arrange components into logical sequences.

  • Ability to remote into systems to assist in call resolution.
  • Monitors state network and state applications for completion and errors. Reports errors according to SOP s.
  • Acts as an extension to the Service Desk taking after hour s calls to assist with troubles.
  • Enters all calls into an internet-based tracking system, Assyst.
  • Discriminates between critical and non-critical jobs and contacts programmers as necessary.
  • Browse pending, ongoing, and completed RFC s, to keep a general knowledge of changes occurring, or that have been completed.
  • Reports hardware problems on the IBM system. Usually I/O errors on tape drives, which must be documented into an internet-based tracking system and paper logbook. Document any other hardware problems in a similar manner.
  • Checks condition codes on certain IBM jobs to be sure they have run correctly. Reports failures to IBM System Analyst.

Top 3 Skills:

  • Desktop Support
  • Help Desk Support
  • Customer Support

Required Skills:

  • Ability to follow written and oral instructions
  • Ability to lift 35 lbs.

Operating Systems:

  • Windows 10, Intermediate
  • Microsoft Office 365, Beginner

Hardware:

  • PC/Laptop, Intermediate

Desired Skills:

  • Operating System
  • Mainframe (application), Beginner
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Chandra Technologies, Inc.