Help Desk Analyst

Our government client is looking for Help Desk Analyst on an onsite 6+ months renewable contract role in Richmond, VA

Position- Help Desk Analyst
W2 RATE - $22/hr

Job Description:
The agency is seeking a collaborative and innovative team player to serve as a full-time Help Desk Specialist in Richmond, Virginia.  This position supports all aspects of the criminal justice system. This position must provide exceptional customer service while providing the end user with desktop, laptop, and tablet support services. Public service offers the opportunity to do important rewarding work while maintaining a healthy work-life balance.  If you want to be part of an agency that cares about our constituents, rigorously advocates and promotes opportunities for all Virginians, we’d love to have you join us! 

What you will do:

• Helping resolve issues staff are encountering with their hardware and/or software, including desktops, laptops, tablets, printers, scanners, or monitors, as well as Microsoft Office applications.
• Maintaining an inventory of agency software and hardware.
• Working with VITA to manage the refresh process in order to take advantage of equipment upgrades.
• Providing security for file shares and other applications. 

• At least one year of experience providing helpdesk and desktop support.
• A strong work ethic and exceptional customer service skills.
• Demonstrated experience with PCs, laptops, tablets and other hardware.
• Demonstrated experience with Microsoft operating systems including Windows 10 and Windows 11.
• Detailed experience with Microsoft Office and application support. 
• Demonstrated skills with supporting remote users.
• Working knowledge of help desk ticketing systems.
• Basic understanding of computer networking.
• Troubleshooting skills with ability to resolve problems quickly and thoroughly. 
• Documented experience working as an active, contributing team member, as well as an independent and self-motivated employee.  
• Good oral communications skills with the ability to interact with all levels of agency personnel.
• Ability to think strategically and cross culturally, and independently implement new initiatives and projects.
• Ability to articulate, both orally and in written form, clear and concise program objectives and goals and summarize achievements of programs in reports and other documents as requested.
• Demonstrated ability to meet critical deadlines, handle multiple assignments, changing priorities, and ensure timeliness and quality of completed assignments.

• 3 years of Helpdesk and desktop support Required
• 3 years of Hardware support (PCs, laptops, tablets, printers, scanners, monitors) Required
• 3 years of Microsoft Windows 10 and 11 Required
• 3 years of Microsoft Office 365 Support Required
• 2 years of Remote user support Required
• 2 years of Basic computer networking knowledge Required
• 1 year of Experience supporting Xerox multifunction hardware Highly desired
• 1 year of Experience with VITA systems or processes Highly desired
• 1 year of HP and/or Dell certification Highly desired
• 1 year of A+ certification Highly desired

About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY

“Celebrating 30 years of service.”
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