Overview
On Site
Full Time
Skills
Remote Support
Public Health
Ambulatory Care
Accountability
Communication
Partnership
Policies and Procedures
Information Systems
Operating Systems
Knowledge Base
Service Desk Management
Evaluation
Computer Networking
Backup
Network
SAP BASIS
Inventory
Documentation
Service Desk
Asset Management
Microsoft Excel
Management
Technical Analysis
Research
Supervision
Computer Hardware
Printers
Network+
Professional Development
Onboarding
Job Details
Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible
NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Duties & Responsibilities
Minimum Qualifications
1. Graduation from a senior High School or evidence of having passes an examination for a High School equivalency diploma and four years of satisfactory full-time paid experience within a computer environment, at least one year of which shall have been in a supervisory capacity; or
2. Education and/or experience equivalent to 1 above.
Department Preferences
Knowledge, Skills, Abilities and other Requirements:
Years of Experience:
If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.
If applying online, please include your cover letter in the same file attachment with your uploaded resume.
NYC Health and Hospitals offers a competitive benefits package that includes:
Note: Candidates selected for a position are required to come to NYC as part of their onboarding.
NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Duties & Responsibilities
- Adhere and follow all QHN policies and procedures as set forth by HR regulations.
- Be available to support the Information Systems technical resource needs on a 24x7 schedule basis for all QHN and off-site locations.
- Provide expert assistance and troubleshooting techniques to resolve all standard desktop's operating system, hardware and software and perform related technical duties and knowledgebase to troubleshoot and resolve all corporate application issues and problems.
- Responsible to undertake and implement corporate wide software roll out and upgrade projects.
- Coordinate and assist in desktop and other technical device roll out and relocations.
- Assist in all hardware and software installations and troubleshooting needs.
- Be able and available to handle phone calls from users and assist with their technical issues.
- Perform Service Desk management duties such as problem evaluation, trouble tickets assignments, monitoring and efficient performance of the technical staff.
- Monitor systems interface and communications utilities to handle vendor trouble tickets and implement their resolutions.
- Aid in resolving network access issues, troubleshoot networking protocols and problems and serve in a backup capacity for the Network group on as needed basis.
- Responsible to maintain hardware and software inventory through Excel and all other documentation relevant in providing efficient Service Desk support
- Be able to assist with Asset management when needed and with computer hardware relinquishment, recording data in Excel spreadsheet
- Assist with managing Appspace
- Assist and handle various IT projects and coordinate with other IT resources
- Perform expert technical analysis and research required to determine and implement business solutions
- Perform all related technical duties
Minimum Qualifications
1. Graduation from a senior High School or evidence of having passes an examination for a High School equivalency diploma and four years of satisfactory full-time paid experience within a computer environment, at least one year of which shall have been in a supervisory capacity; or
2. Education and/or experience equivalent to 1 above.
Department Preferences
Knowledge, Skills, Abilities and other Requirements:
- Advanced knowledge of desktop hardware and software
- Able to identify and resolve complex technical desktop problems.
- Be able to lift and move computers, printers and other devices.
- Be able to drive or use public transportation to commute to off-site locations
Years of Experience:
- Three years' experience related to above responsibilities
- Combination of A+/Network+ Certification will be accepted as the equivalent of 1 year experience.
If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.
If applying online, please include your cover letter in the same file attachment with your uploaded resume.
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
Note: Candidates selected for a position are required to come to NYC as part of their onboarding.
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