Overview
On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 6 month(s)
No Travel Required
Skills
WAN
ITSm
LAN
microsoft office
Windows OS
troubleshooting
call center
hardware
Outlook
Customer Service
Password Reset
Account Management
Software Installation
Job Details
Requirements:
- 1 or more years of experience with ITSM ticketing systems.
- Proficiency in Microsoft operating systems and Office Suite products.
- Experience with remote account access and password reset procedures.
- Experience with diagnosing and resolving network connection issues.
- Experience with installing and providing technical support for software applications.
- Experience with local and wide area network (LAN/WAN) environments.
- Excellent verbal and written communication skills.
Responsibilities:
- Manage incoming customer requests and generate tickets in the ITSM system.
- Provide remote support for customer password and access issues.
- Diagnose and resolve problems using documented procedures and checklists.
- Escalate complex problems to higher level technical support professionals.
- Assist in the resolution of application and software problems.
- Document all work performed, resolutions, and customer information accurately.
- Collaborate with the team to maintain central agency communications.
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
For more information about Resourcesoft and our services, please visit our website.
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