Overview
Remote
Contract - W2
Contract - 12 month(s)
Skills
Help desk
Job Details
- Excellent verbal and written skills for helpdesk voice and non voice interactions
- Excellent empathetic and efficient customer service skills over voice and non voice lines
- supporting incoming call and chats for registration/logon, navigation questions, and technical issues on Elevance websites and Mobile APPs
- incident reporting and tracking
- Proficient with web browser and mobile devices
- Ability to troubleshoot cache/cookies related issues and understanding of private/incognito window
- Proficient with MS Office Suite
Notes:
- Requires mandatory attendance, 2 weeks of lead time to apply for time off.
- When approved to worked from home, should have stable internet and power to avoid impact to availability
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