Trade Floor Support Analyst

Overview

On Site
$120,000 - $180,000
Full Time

Skills

Bloomberg
Refinitiv
Windows
Market Data
VMware

Job Details

A leading alternative investment management firm is seeking a senior IT Analyst to join its technology support team. This role is based on the trading floor and provides hands-on operational support for end-user applications, workstation hardware, and critical trading platforms. The ideal candidate will bring strong technical troubleshooting skills, financial services experience, and the ability to thrive in a fast-paced, high-performance environment.

Key Responsibilities

  • Install, maintain, and troubleshoot workstations, including software upgrades and patches

  • Provide support for market data and trade execution platforms

  • Execute daily operational procedures such as system status checks, data center inspections, and ticket management

  • Collaborate with colleagues and participate in team meetings to ensure seamless support coverage

  • Provide off-hours support as part of a rotating on-call schedule

Qualifications

  • 5+ years of experience providing technical support for workstations

  • BA/BS in a related field

  • Financial services industry experience required

  • Strong troubleshooting skills for computer systems, applications, and workstation hardware

  • Experience with market data applications (Bloomberg, Refinitiv) and Microsoft technologies (Windows 11, Office 365)

  • Ability to work independently and collaboratively in a fast-moving environment with competing priorities

Preferred Skills

  • Familiarity with Backup, Desktop Patching, VMware, or Ivanti product suite

  • Experience with printer and/or print vendor management

  • Mobile Device Management (iOS/Android)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.