Senior Epic Patient Experience Analyst - Multiple Locations

Overview

Hybrid
$80 - $100
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Cadence
Genesys
Epic
Welcome
MyChart
Hello World
Cheers
Talkdesk
Nuance
Campaigns
contact center
patient

Job Details

Senior Epic Patient Experience Analyst

Contract, 12 months, possible Full Time

Location Preferences:

1) Office locations (Oakland, CA, San Francisco, CA, Sacramento, CA, Alpharetta, GA, Harrisburg, PA)

2) Remote

Attendance Requirements:

1) If local to office, 1-2 times a week at minimum

2) If remote, once per month to OAKLAND for 2-3 days at minimum

Seeking a Senior Epic Patient Experience Analyst to lead and optimize our digital patient engagement and contact center technology initiatives. This role focuses on driving operational excellence across multiple patient-facing channels and ensuring a seamless digital experience. The ideal candidate will bring 7+ years of Epic experience, deep expertise in contact center technologies, and mandatory certifications in Epic Welcome, MyChart, Hello World, and Cheers (including Campaigns).

Qualifications:

  • 8+ years of Epic experience, with a strong focus on Patient Experience modules.
  • Mandatory Epic certifications in: Welcome, MyChart, Hello World, Cheers (including Campaigns).
  • Proven expertise in digital channel management (SMS, phone, email, live chat, MyChart) and contact center workflows.
  • Strong understanding of healthcare contact center operations and experience with third-party platforms (Talkdesk, Genesys, Nuance, etc.).
  • Demonstrated leadership in cross-functional projects and stakeholder collaboration.
  • Excellent analytical, troubleshooting, and communication skills.
  • Current Epic analysts with certifications and hands-on experience in Welcome, MyChart, Hello World, and Cheers (including Campaigns).
  • Epic analysts with a Patient Access, MyChart, or Cadence background who have transitioned into digital patient experience or contact center technology roles.
  • Analysts with extensive experience integrating Epic with third-party contact center tools and managing patient-facing communication platforms.
  • Senior Epic professionals who have led implementations, optimizations, or digital transformation projects in the patient engagement space.
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