End-to-End IT Service Desk

  • Malvern, PA
  • Posted 1 day ago | Updated 6 hours ago

Overview

On Site
$15 - $20
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

- Support Windows 11 upgrade calls Provide request fulfillment for Service Requests as assigned.
Support Service Request fulfillment and Incident management for all Vanguard end users devices
including desktop
laptop
mobile devices and other form factors.

Job Details

Location: Malvern, PA - hybrid onsite

Duration: 6 months

Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow).

- Support Windows 11 upgrade calls Provide request fulfillment for Service Requests as assigned.

- Provide communication with all relevant stakeholders during Incident response, informing of progress and advising on work arounds.

- Support Service Request fulfillment and Incident management for all Vanguard end users devices, including desktop, laptop, mobile devices and other form factors.

- Provide self-serve capabilities for common requests for Service Desk.

- Request fulfillment of work items that come through ServiceNow for Endpoint Services and Mobility Services (i.e. internet trusted sites requests, various VDI related tasks)

- Support Major Incident calls for Workplace Services

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