Overview
On Site
$49.51 - $50.18 hr
Full Time
Contract - Independent
Contract - W2
Contract - 12+ mo(s)
Skills
SKILLS TO BE ASSIGNED
Job Details
Data Analyst - Merchant Success
100% Remote
12 months contract with possibility of extension
$49.00-$54.00/hr , DOE
We are looking for a Data Analyst to join our Grocery & Retail Merchant Success team, providing dedicated analytical support to one of our largest grocery merchant accounts. In this role, you ll partner closely with both internal stakeholders and merchant teams to drive actionable insights that improve business performance.You will be responsible for pulling data from multiple sources (primarily SQL), building and maintaining dashboards, and delivering fast, high-quality analysis across a range of topics including gross bookings, retention, campaign performance, fulfillment metrics, and store-level performance.This is a high-impact role for someone who thrives in a fast-paced, collaborative environment and is eager to dive deep into the numbers to uncover trends, surface opportunities, and drive decisions.
About the Team
The Grocery & Retail Merchant Success team sits within Central Operations and supports non-restaurant merchants across the US and Canada. Our mission is to ensure merchants have the data, tools, and insights they need to succeed on the client platform while helping drive top-line growth and operational excellence.
What You ll Do
Russell Tobin offers eligible employee s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
100% Remote
12 months contract with possibility of extension
$49.00-$54.00/hr , DOE
About the Role
We are looking for a Data Analyst to join our Grocery & Retail Merchant Success team, providing dedicated analytical support to one of our largest grocery merchant accounts. In this role, you ll partner closely with both internal stakeholders and merchant teams to drive actionable insights that improve business performance.You will be responsible for pulling data from multiple sources (primarily SQL), building and maintaining dashboards, and delivering fast, high-quality analysis across a range of topics including gross bookings, retention, campaign performance, fulfillment metrics, and store-level performance.This is a high-impact role for someone who thrives in a fast-paced, collaborative environment and is eager to dive deep into the numbers to uncover trends, surface opportunities, and drive decisions.
About the Team
The Grocery & Retail Merchant Success team sits within Central Operations and supports non-restaurant merchants across the US and Canada. Our mission is to ensure merchants have the data, tools, and insights they need to succeed on the client platform while helping drive top-line growth and operational excellence.
What You ll Do
- Serve as the dedicated analytics partner to a major grocery merchant, providing regular insights and recommendations.
- Build and maintain dashboards and recurring reports in Google Sheets.
- Write and edit complex SQL queries to extract and manipulate data from multiple sources to support merchant asks and internal initiatives.
- Conduct deep-dive analyses across topics such as:
- Gross booking growth and trends
- Campaign and promotion performance
- Retention and repeat order behavior
- Top and bottom-performing cities/stores
- Operational metrics (e.g., found rate, fulfillment rate, completion rate, defect rate)
- Translate data into clear, compelling insights with business context and strategic recommendations.
- Collaborate cross-functionally with Ops, Sales, Marketing, and Product teams to support merchant success.
- Strong SQL skills with experience querying large, complex datasets
- Proficiency in Excel and Google Sheets for analysis and reporting
- Ability to design and manage dashboards and automated reporting workflows
- Demonstrated experience in translating data into actionable insights
- Strong attention to detail and formatting capabilities, with excellent time management and prioritization skills
- Effective communicator, comfortable working cross-functionally and presenting to stakeholders
- Prior experience in grocery, retail, or third-party delivery analytics
- Experience working directly with external partners or enterprise accounts
- Understanding of key metrics in e-commerce or delivery logistics (e.g., gross bookings, retention, fulfillment)
Russell Tobin offers eligible employee s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.