Overview
On Site
USD 40.00 - 45.00 per hour
Full Time
Skills
Usability
Root Cause Analysis
User Guides
Reporting
Collaboration
Communication
Attention To Detail
Writing
SQL
Splunk
Log Analysis
Dynatrace
Database
Microsoft Windows
Servers
Microsoft IIS
Production Support
Problem Solving
Conflict Resolution
Issue Resolution
Adaptability
Privacy
Marketing
Job Details
Location: Columbus, OH
Salary: $40.00 USD Hourly - $45.00 USD Hourly
Description:
The Production Support Analyst is responsible for diagnosing and resolving application issues to ensure optimal performance and usability for system users. This role involves providing root cause analysis and recommending improvements, working closely with team members, and independently handling incident tickets.
Responsibilities:
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $40.00 USD Hourly - $45.00 USD Hourly
Description:
The Production Support Analyst is responsible for diagnosing and resolving application issues to ensure optimal performance and usability for system users. This role involves providing root cause analysis and recommending improvements, working closely with team members, and independently handling incident tickets.
Responsibilities:
- Diagnose and resolve application issues to ensure system performance.
- Respond to user requests and incident tickets requiring application-level intervention.
- Monitor ticket queues and emails to address issues in a timely manner.
- Develop and maintain accurate technical and user documentation.
- Troubleshoot minor and major system issues; escalate to vendors when necessary.
- Collect and provide reporting on application health and usage metrics.
- Collaborate with vendors, system/database administrators, and end-users.
- Participate in periodic meetings and maintain applications in production.
- Perform operational tasks, such as monitoring logs and job statuses.
- Strong verbal and written communication skills with attention to detail.
- Experience reading and writing SQL queries.
- Proficiency in using Splunk for log analysis.
- Familiarity with Dynatrace for application and database monitoring.
- Ability to navigate Windows Servers and configure IIS.
- Capability to read and interpret application and system log files.
- Prior experience in production support or technical troubleshooting.
- Ability to quickly assess and determine the impact of system issues.
- Strong problem-solving skills with a proactive approach to issue resolution.
- Open-mindedness and adaptability to handle diverse challenges.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.