Salesforce Business System Analyst

Role: Salesforce Business System Analyst

Remote: Yes, CST time Zone

Job type: C2H - 6 months of contract 

Required Skills:

·        Provide technical and functional expertise for Salesforce initiatives, supporting end-to-end project delivery.

·        Lead Salesforce enhancements in a hands-on capacity, ensuring alignment with business objectives.

·        Elicit, analyze, and document business requirements using formal Business Analysis methodologies.

·        Plan, design, and support the development of efficient business and operational systems to enhance core organizational processes.

·        Produce comprehensive functional and technical specifications, detailing user requirements, system functionality, and program modification steps.

·        Analyze existing system capabilities, workflows, and constraints to determine feasibility of requested changes or enhancements.

·        Evaluate and recommend improvements to information processing systems to increase efficiency, productivity, and workflow optimization.

·        Assess the impact of corporate initiatives, goals, and strategic vision on existing applications and recommend optimization strategies.

·        Analyze user requirements, procedures, and operational challenges to automate processes and improve system performance.

·        Collaborate with business and operational stakeholders to understand data inputs, outputs, reporting formats, and operational workflows.

·        Develop functional, conceptual, and logical design documents, data models, and business case documentation.

·        Prepare, execute, and facilitate User Acceptance Testing (UAT) scenarios, ensuring proper validation and documentation.

·        Ensure continuous end-user involvement throughout analysis, development, and implementation phases.

·        Partner with Project Managers to track project plans, communicate status, identify risks, and obtain scope sign-off.

·        Support Salesforce Health Cloud, including implementation, troubleshooting, maintenance, and ongoing system support.

·        Assist developers with complex datasets, advanced queries, reports, and business process logic.

·        Create and maintain comprehensive system and application documentation.

·        Support conversion and software implementation planning, including coordination of change control requests and release schedules across environments (Development, UAT, Production).

·        Coordinate projects from development through implementation with IT teams, business users, vendors, and consultants.

·        Provide research, analysis, and solution recommendations to support operational and strategic initiatives.

·        Develop, update, and deliver training materials and training schedules, ensuring all impacted stakeholders are informed.

·        Train or assist IT staff and end users during system conversions, implementations, or enhancements.

·        Ensure compliance with IT security policies and standards, including safeguarding system credentials.

·        Promptly report and escalate IT security incidents in accordance with Information Security Incident Management policies.

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