Help Desk- POS Systems | Seattle, WA (Remote) | W2 Contract Only

Job Title: Lab Manager/ Help Desk - POS Systems
Location: Remote
Client: Seattle-based Enterprise Client
Job Type: W2 Contract

Job Description:

We are seeking an experienced Lab Manager (Help Desk) to support a Seattle-based client in managing and maintaining their POS (Point of Sale) technology lab. This is a hands-on, onsite role based in Seattle, WA. The ideal candidate will have a strong background in POS systems, networking, imaging, and lab operations across both Linux and Windows environments.

Key Responsibilities:

• Manage and maintain the POS technology lab environment.

• Test and validate new coffeehouse software releases and patches.

• Evaluate proof-of-concept retail technologies, such as NGPOS running on Linux OS.

• Analyze and replicate technology issues reported from stores.

• Support mobile device testing, with a focus on Wi-Fi and SML (Store Management Layer) dependencies.

• Provide a controlled environment for training technical support teams.

• Maintain system integration and support end-to-end (E2E) testing workflows.

• Create and update top-view lab layouts to identify test store setups, users, and configurations.

• Implement and maintain an Asset and Inventory Management system:

  • Ensure accurate tracking and visibility of all lab hardware assets.

  • Monitor usage and flag inactive or available test setups.

  • Enable lab scheduling and status tracking.

Required Skills & Experience:

• Strong experience with POS systems (installation, maintenance, troubleshooting).

• Hands-on expertise in networking, including Wi-Fi configuration, basic troubleshooting, and network device setup.

• Proficiency in both Linux and Windows operating systems.

• Experience with imaging tools (MDT, Ghost, Clonezilla, or similar).

• Familiarity with hardware/software testing methodologies, including E2E and regression testing.

• Experience with mobile device testing.

• Strong documentation skills, including lab layout mapping and inventory tracking.

• Experience with asset management or inventory tools (ServiceNow, Jira, CMDB, etc.).

• Ability to work independently and collaborate with cross-functional teams.

Preferred Qualifications:

• Background in retail or hospitality technology environments.

• Experience with NGPOS or similar Linux-based POS platforms.

• Exposure to test lab operations and environment simulation.

Work Environment:

• Onsite in Seattle, WA

• Collaborative team setting

• Fast-paced, dynamic environment supporting a global coffeehouse brand

Apply now to be part of an innovative team shaping the future of retail technology!